2. SELF SERVICECONTACT CENTREIN PERSON

4. Healthcare SharePoint Retail and Services Parature On-Premise Cloud Legacy Systems Financial Services Not for Profit Local Gov Where can TKDialogs be used?

5. Why use TK? Reduction in overall transaction time Resolution of issues at the first point of contact Reduction in training costs: initially and on-going Consistency of service and data capture Better staff utilization - multi-skilling Increased back office productivity Better customer service Better and easier CRM adoption

6. TKDialogs overview Dialog Builder No coding Quick to develop Define user input validations Include business logic Wizard-driven integrations to CRM and other data sources

7. TKDialogs overview Dialog Player Pages created from Builder Business logic and validation rules guide user Browser-based: display dialogs Full screen Iframe In CRM

8. Example inbound call script

9. Example outbound call script in CRM

10. Example of anonymous customer self-service

11. Example of authenticated customer service

12. Parature integration

13. TKDialogs overview A single logic-driven user interface for agents and other front- end CRM users Provides unified access to multiple CRM entities Provides unified access to multiple data sources Creates Word, PDF and XML documents from templates Automates business logic based on user input, calculations and multiple data sources Design screen layouts through a graphical tool Browser-based: can be launched from CRM or CTI

14. Technical Support Complaints User Registration Advisory Services HR Processes Compliments Customer Surveys Service Requests Telesales Enquiries More than just call scripting