1. PRO TRAIN Improving Multi-Professional and Health Care Training in Europe Building on Good Practice in Violence Prevention PRO TRAIN Improving Multi-Professional and Health Care Training in Europe Building on Good Practice in Violence Prevention

2. Module 4 multi-professional training: Communication skills and guidelines for adequate support of survivors Module 4 multi-professional training: Communication skills and guidelines for adequate support of survivors PRO TRAIN Improving Multi-Professional and Health Care Training in Europe

3. Basic principles of support of survivors  Protection and safety  Active listening and believing the victim  Non-judgemental and empowering support  Right to self-determination and consent  Support the victim to make informed decisions  Confidentiality  Protection and safety  Active listening and believing the victim  Non-judgemental and empowering support  Right to self-determination and consent  Support the victim to make informed decisions  Confidentiality PRO TRAIN Improving Multi-Professional and Health Care Training in Europe

4. Communication Skills  Active listening  Barriers to active listening  Understanding and empathy  Mirroring  Asking open questions  Validating the experience, building trust and avoiding judgemental reactions  Giving information rather than advise  Taking a stand against violence  Gaining control, validating strengths and building faith in oneself  Active listening  Barriers to active listening  Understanding and empathy  Mirroring  Asking open questions  Validating the experience, building trust and avoiding judgemental reactions  Giving information rather than advise  Taking a stand against violence  Gaining control, validating strengths and building faith in oneself