1. S-Reward Thank you for a great job in public Responding as a leader to employee ideas and questions Asking people to be on a committee for department or organization to impact their work System of recognition of employees ie Employee of the month Leader asking for input or ideas Special rewarded parking Process or system for recognition of years in the organization Birthday card for employees “I am important.”

2. S -Threat Having a witness Asking someone to “come to the office” Performance Evaluations Come in with business attire Being questioned in front of your leader Not getting all the information when requests are made

3. C- Rewards Compliment Recognition Career Succession (growth) Transparency (keeping informed) Follow through/up (clear communication) Consistency Educating (explain why, provide opportunities) Golden rule

4. C -Threat Change job duties from one to another Lack of communication, unclear Indecisiveness Inconsistent Behavior Unclear Expectations Making a change in procedure

5. A - Reward Eye contact/Smile Open body language Ask versus tell or discuss their input Allow them to control/lead conversation

6. A - Threat Come see me before you leave You’re having a procedure tomorrow at noon I have a consent form for you to sign Here’s the new policy for your review Your prescriptions have been sent to the Pharmacy

7. R - Reward Praise Asking about personal lives Remembering facts (personal) Asking about achievements Raise of Promotion Inclusion in project Celebrations (birthdays, employment, anniversaries) Recognition of peers

8. R -Threat Chart audit/ review of peer Constructive feedback- foe vs friend? Perception of “in the office” talk –good or bad Body Language – clipboard vs. approachable. Arms folded vs. open Lack of recognition, positive feedback

9. F -Reward Compliment Recognition Understanding Focuses Attention Listening and Hearing Incentives

10. F – Threat “Constructive” Feedback Providing training, promotions, schedules, projects etc. to some – perception of favoritism Assigning/ granting time off- holidays Rule enforcement – cell phone, dress code, perfume, cologne