1. HR in Health Conference 2016 Performance Achievement People Strategy 2015 – 2018 Leaders in People Services Connecting with our people –through Quality Conversations John Brehony, General Manager, Leadership, Education and Development

2. People strategy 2015 - 2018 Provides a clear framework to shape how we improve people services and support the service delivery system Based on engagement and evidence of the key people management activities Performance Priority 6: Outcome: Staff and teams are clear about roles, relationships, reporting and professional responsibilities so that they can channel their energy and maximise performance to meet organisational targets. Performance Management: 6.4 Implement and roll-out revised, redesigned performance management system that is supportive and developmentally based Performance Capacity: 6.8 Support managers in recognising good and poor performance and provide them with the skills to give feedback in real time /on the job on a consistent basis at individual and team levels

3. Several government reports and national agreements mandate Performance Achievement

4. 4  Develops the capacity of people to achieve their potential to the benefit of themselves and the organisation  It is not an isolated event but a catalyst for greater engagement, a push for a different way of behaving not only for managers but also for employees.  Establishes a shared understanding about what is to be achieved and how it is to be achieved– ( Weiss and Hartle (1997))  Identifies and acknowledges good performance, and addresses underperformance in a supportive and structured way  Value based – Care, Compassion, Trust and Learning  It is good management practice and good employee practice. What is Performance Achievement?

5. Refocusing and Re-branding Evaluate effectiveness of HSE current Performance Management system Review international best practice Rename, redesign and simplify supporting materials and process Emphasis on personal development. Support implementation through a series of briefing sessions and workshops across a number of service locations over the coming months. Provide managers with skills to give feedback Provide information /documentation and answer any questions.

6. Guide Materials

7. System implemented throughout the hospital All staff participated – nursing, multi-task attendants, administration, kitchen staff and grounds person Focus of implementation was performance coaching Commitment was given to evaluate the process Can have ongoing discussions on performance and personal development outside of the formal process 83% Atmosphere and “protected time” allowed for open discussion 96% Relationship with manager has improved65% Received useful feedback78% Understand from process how significant my role is in service delivery 78%

8. ….. Studies conclude that there is a direct link between feedback and outcomes. If you give people performance feedback it raises levels of engagement with, better outcomes and for and improved overall performance Value, develop and engage our people (Michael West, Professor of Organisational Psychology 2012 ) HRM practices account for 33% of hospital variance in mortality A significant improvement in appraisal is associated with 12.3% fewer deaths following hip fracture

9. Health Services People Strategy and Action Plan available at http://www.hse.ie/eng/staff/Resources/hrstrategiesreports/ http://www.hse.ie/eng/staff/Resources/hrstrategiesreports/ Guidance Document and information on Dunmanway Community Hospital available on the HSE website at http://www.hse.ie/eng/staff/Resources/Performance_Management/http://www.hse.ie/eng/staff/Resources/Performance_Management/ Communications Toolkit on Intranet www.hseland.iewww.hseland.ie HSE Guide to Mentoring (quality conversations) available on www.hseland.iewww.hseland.ie HSE Guide to Coaching (giving & receiving feedback) available on www.hseland.iewww.hseland.ie Creating a Positive Work Environment in our Health Services - A Useful Guide for Staff, HR Practitioners and Line Managers available on http://www.hse.ie/eng/staff/benefitsservices/HRGuidePositiveWork.pdf http://www.hse.ie/eng/staff/benefitsservices/HRGuidePositiveWork.pdf Additional Supports

10. Training Support

11. 11 Leadership, Education and Development Performance Achievement LEADS NAMEAREAEMAIL ADDRESSTELEPHONE NUMBER Vicki WillettsCHO 6,7,8 Ireland East HG, Dublin Midlands HG vicki.willetts@hse.ie057 9370645 Geraldine FinnCHO 4,5 SSWHG geraldine.finn@hse.ie021 4921216 Michele Bermingham CHO 4,5 SSWHG michele.bermingham1@hse.ie021 4921213 Kevin JamesCHO 1,8,9 RCSI HG kevin.james@hse.ie041 6857826 Marie O’HaireCHO 1,2,3 Saolta HG, UL HG marie.ohaire@hse.ie091 775865 Michele McGirlCHO 1,2,3 Saolta HG, UL HG michele.mcgirl@hse.ie071 9822100