2. It has in impact on the following:  Customer Service  Productivity  Employee turnover  Safety incidents or accidents  Theft (shoplifting and employee theft)  Absenteeism  Product quality (# of defects)  Profitability

3.  For Millennials and Generation X, opportunity to do best, opportunities to learn & grow, and mission/purpose are the most important engagement factors.  For Baby Boomers, a caring supervisor is most important. Providing feedback and praise are vital to these employees.

4.  Selection of Manager(s)  Employee Hiring process  Communication with Employees  Regular feedback to and from employees  Meetings with employees  Periodic evaluations  Reinforce and reward positive behaviors  Financial Rewards  Shared Mission/Purpose  Social events

5.  Understand what employees are thinking  REI “Company Campfire” allows employees and managers to share thoughts and opinions.  Create an Intentional Culture  Google has created an environment for employees to thrive. Employee opinions are valued and hiring is done by committee.  Demonstrate Appreciation  DHL Express has a culture of thanking, rewarding, and honoring employees

6.  Support Career Path Development  Mentoring programs help employees develop professionally and connect with colleagues.  Engage in Social Interactions Outside Work  Cummins employees participate in community service projects.  Develop a Company Culture  Southwest Airlines has a reputation for being fast, friendly, and fun. Employees are encouraged to joke with customers and have fun at work.

7.  Enable employees to use their greatest talents and strengths  Employees that are able to use their strengths are 12.5% more energetic and productive.  Enhance Employee well-being  Offer 401(k) investment programs with matching funds from the employer  Provide health risk assessments  Fitness center in the building for exercise and stress management  Nutrition information programs  Healthy snack and meal options

8.  Communicate clear expectations to employees  Encourage open communication  Share information on company performance  Encourage staff to share stories  Encourage and reward innovation  Develop teamwork mentality  Celebrate success and achievements  Provide incentives for hard work  Support employee education and growth  Delegation of responsibility