1. Towards self-served services in Local Government Enabling capabilities through a Local Information Infrastructure Tim Adams Programme Manager (LGA) @DrTimAdams April/May 2016 www.local.gov.uk/lginformplus

2. @LGInformPlus The Landscape Local Government in England –353 local authorities; 44 fire & rescue –Delivers over 1500 different services –Has over 42,000 items of data collected about it Data challenges –Not conventional data publishers –Business management data –Internal culture change Data Extent –Good impression of people and places –Transactional, personal, performance, aggregated data across 13 functional areas

3. www.local.gov.uk/lginformplus @LGInformPlus Overview of the infrastructure Functions Services Datasets Incentive scheme Inventory Schemas Aggregator Councils Areas Other... data.gov.uk O D I certificates National Local harvest Neighbour hoods Classifications Data

4. www.local.gov.uk/lginformplus @LGInformPlus Objectives of the infrastructure Provide useful data – responding to common requests Keep it as simple as possible for councils Resolve fragmentation, inconsistency and discovery Enable data users to accurately interpret data and aggregate it across councils Hampshire Durham Sevenoaks Leeds Craven Westminster Any council

5. www.local.gov.uk/lginformplus @LGInformPlus LG Inform Plus: providing information management services www.local.gov.uk/lginformplus

6. @LGInformPlus esd standards – the home of local government semantics standards.esd.org.uk

7. www.local.gov.uk/lginformplus @LGInformPlus LG Inform Plus: providing information management services www.local.gov.uk/lginformplus

8. @LGInformPlus Transparency Code Directives http://transparency.opendata.esd.org.uk/

9. www.local.gov.uk/lginformplus @LGInformPlus Open data publishing: online guidance www.esd.org.uk

10. www.local.gov.uk/lginformplus @LGInformPlus Results, benefits, re-use LG Inventories LG Schemas Harvesters & Aggregators countrywide spreadsheets Apps – Great British Toilet Map

11. www.local.gov.uk/lginformplus @LGInformPlus Opening performance data standards.esd.org.uk

12. www.local.gov.uk/lginformplus @LGInformPlus 3500 large area & small area metrics

13. LG Inform tools – analytics & reports

14. www.local.gov.uk/lginformplus @LGInformPlus Data access on non-official geographies – Natural Neighbourhoods www.local.gov.uk/lginformplus

15. @LGInformPlus N’bourhood plan areas: Crystal Palace

16. www.local.gov.uk/lginformplus @LGInformPlus Project oriented analyses: Bus routes

17. www.local.gov.uk/lginformplus @LGInformPlus Data extraction on extraordinary lines Crystal Palace Bus routes

18. Direct data feed: API open to all http://api.esd.org.uk/ Help pages Web services Data tools http://stark-fortress-7714.herokuapp.com/ Re-use Apps

19. www.local.gov.uk/lginformplus @LGInformPlus Standards in action: A citizen needs’ service profiler Proposition Could an online app use the standards to deliver a self service needs assessment to suggest appropriate services?

20. www.local.gov.uk/lginformplus @LGInformPlus Assumptions –That the information standards are fit for purpose. –That many good public and third sector services are not always known by people and frontline workers –That opening up a data model should stimulate the app market to innovate around need assessment, eligibility checking, online applications, self-help groups and more Approach –Workshops in NW region with 2 districts, 1 county, 6 unitary councils, a CVS, 2 frontline charities and housing association –Review the standards and test them out with a prototype App –Develop Business case, Application, Model, Governance

21. (preventative) Needs (subset) Circumstances Person Asks for Service types (PSSL) Refines Metric Has subject Public, Registered charity, Commissioned User Interface identifies Keyword search to find services Structured lists to walk people through Free text to describe situation Tick box to identify needs or service areas Cookies, preferences, account, eligibility, application… Service definitions Service information & Feedback Retrieve Pass back Function Draft Model Mappe d to PSSL

22. The LGA model will calculate appropriate services Help us refine your search What is your age [n] What is your gender [M/F] What is your post code [x] Search radius [n] Relevant circumstances Smoker [ ] Overweight [ ] Drinks [ ] Disability [ ] I need/want/feel General scenario I will provide details of my appropriate circumstances Various metrics could be viewed or collected I need to [need area] by [need] Could start an application process I need to.. Improve health & well being Have family support Be financially secure Live in a safe and appropriate home Be more involved/connected Learn something new Give something/help Take notice I have a service to provide I will choose the services I am interested in and receive a PDF Restrict Services to providers: Public sector Registered charities Commissioned organisations By… Losing weight Stopping smoking Eating better Drinking less Playing sport I will describe my service and map to PSSL

23. www.local.gov.uk/lginformplus @LGInformPlus Further information LG Inform Plus: local.gov.uk/lginformpluslocal.gov.uk/lginformplus Open data: opendata.esd.org.ukopendata.esd.org.uk Standards: standards.esd.org.ukstandards.esd.org.uk Technical Help: support@esd.org.uksupport@esd.org.uk Open data knowledge group: https://khub.net/group/localopendatacommunity tim.adams@local.gov.uk @DrTimAdams lginformplus@local.gov.uk