1. Lesson objective To understand how to draw and write up a questionnaire Success criteria: Build – discuss what makes a good question in a questionnaire Apply – you write up questions that you would like to ask others in the class and at home (about their local GP surgery) Secure – pool the best questions in the group and draw up a questionnaire to use when asking individuals. Relate these to a specific service to see if their needs were being met

2. Task 1 1. Identify the types of services used at a local GP practice. 2. Now discuss what makes a good question in a questionnaire. 3. Remember what do you want to find out? 4. Why do you want to know this information? 5. Will the information tell you what you want to know? Rules when writing a questionnaire 1.Keep the questions short and simple 2.Place your questions into three groups: must know, useful to know and nice to know 3.Discard the last group, unless the previous two groups are very short. 4.Start with an introduction or welcome message 5.Respondents - is the key word for the people you are going to ask the questions to 6.Sample - is the key term for the group or size of group you have asked 7.Whenever possible leave difficult or sensitive questions until near the end of your survey. 8.Do not put two questions into one. Lesson objective - To understand how to draw and write up a questionnaire

3. Task 2 - Types of questions Lesson objective - To understand how to draw and write up a questionnaire Researchers use three basic types of questions: multiple choice, numeric open end and text open end (sometimes called "verbatims"). Example:

4. Lesson objective - To understand how to draw and write up a questionnaire Task 4 - Types of questions Questions and answer choice grids, as in the first of the following examples, are popular with many researchers. An alternative layout is:

5. Task 3 - How to score your questions Score or rating scale questions (e.g., "If '5' means very good and '1' means very poor how would rate this service?") Some like to force people to give an answer that is clearly positive or negative. This can make the analysis easier. Always consider the layout of your questionnaire. This is especially important on paper, computer direct and Internet surveys. You want to make it attractive, easy to understand and easy to complete. If you are creating a paper survey, you also want to make it easy for your data entry personnel. Allow space for long replies to comment type questions. Some people will type in longer answers on a Web page than they would write on a paper questionnaire or say to an interviewer. Lesson objective - To understand how to draw and write up a questionnaire

6. AfL – Group work – teamwork grading for the coursework: Has your group created a range of good questions? Did the respondent understand the questions you asked them? What style of questions did you decide to use? Did you find out what you wanted to know? How will did you present your findings? When you do this for real during your coursework you will be assessed as follows: If you have contributed a little to the team effort – 1-2-3 marks If you have made some effort to contribute to the team effort – 4-5-6- marks If you have made a significant contribution to the team effort 7-8 marks

7. Task 6 - Homework – using excel Use the questionnaire with at last four individuals at home (more if possible). Collate results and present the information in the data graphics form. Ask me for help with using excel if you don’t know how to present the data Lesson objective - To understand how to draw and write up a questionnaire