1. Copyright ©2014 NARPM®(rev. 10/14)

3. Management Businesses Are Started To: Copyright ©2014 NARPM®(rev. 10/14)

4. Management Businesses Are Started To: Copyright ©2014 NARPM®(rev. 10/14)

6. Getting Started: Four Business Models Copyright ©2014 NARPM®(rev. 10/14)

7. Structure Consult an attorney and accountant Corporations

8. Perspectives on Property Manager Copyright ©2014 NARPM®(rev. 10/14)

10. Developing your Team Broker Attorney Insurance agent Accountant NARPM® Members Copyright ©2014 NARPM®(rev. 10/14)

11. Developing your Team IT Staff Banker Mentor Vendors Eviction Services Tenant Screening Copyright ©2014 NARPM®(rev. 10/14)

13. An investment in knowledge pays the best interest. - Benjamin Franklin Copyright ©2014 NARPM®(rev. 10/14)

14. Trade Associations and Designations RMP® MPM® CRMC® CSS Institute of Real Estate Management® - Certified Property Manager (CPM®) - Accredited Residential Manager (ARM®) Copyright ©2014 NARPM®(rev. 10/14)

15. It started with… $14 Million $6.5 Million$1.9 Million $1.1 Million Copyright ©2014 NARPM®(rev. 10/14)

16. Options for Addressing Liability Issues Customer Service Buy Your Way Out Insurance Copyright ©2014 NARPM®(rev. 10/14)

18. Insurance for You and Your Company General liability Workman’s compensation Errors and Omissions Wrongful termination insurance Lockbox coverage Discriminationcoverage Pollutants, lead-based paint Landlord coverage Umbrella liability Renters' Copyright ©2014 NARPM®(rev. 10/14)

19. Legal Foundation of Your Company Foundation Corner Stones Building Blocks Operational Structure Copyright ©2014 NARPM®(rev. 10/14)

20. Operating Systems Copyright ©2014 NARPM®(rev. 10/14)

21. Licenses Needed for Property Management Real estate license Salesperson’s license No license required in some states Broker’s license Property manager’s license Copyright ©2014 NARPM®(rev. 10/14)

23. Protected Classes In Washington State Copyright ©2014 NARPM®(rev. 10/14)

24. State and Local Laws Copyright ©2014 NARPM®(rev. 10/14)

25. Organizing Policies, Forms and Letters Copyright ©2014 NARPM®(rev. 10/14)

26. Property Management Life Cycle Marketing for new owners Signing up the new owner Marketing the property Signing up the resident Ongoing management Move-outs Separation Rent recovery Copyright ©2014 NARPM®(rev. 10/14)

27. Marketing for Owners PoliciesPolicies Flyer formatFlyer format Take NARPM® marketing courseTake NARPM® marketing course Copyright ©2014 NARPM®(rev. 10/14)

28. Market the Property Copyright ©2014 NARPM®(rev. 10/14)

29. Managing the Money Rent collections Balancing Owner statements Trust Account Payment methods Copyright ©2014 NARPM®(rev. 10/14)

30. Success always occurs in private; failure in full view. Truism Copyright ©2014 NARPM®(rev. 10/14)

31. Setting Goals for Growth Copyright ©2014 NARPM®(rev. 10/14)