1. Welcome! The Topic For Today Is…

2. Sample CRM Questions The RM Program & Management Principles Records Creation & Use Records Systems, Storage, & Retrieval Records Appraisal, Retention, & Disposition Technology, Equipment, and Supplies 200 400 600 800 1000

3. Topic 1: 200 Question: The life cycle of RIM begins with __________ and ends with final disposition. – A. Creation – B. Retrieval – C. Storage – D. Protection – E. Retention Answer A. Creation

4. Topic 1: 400 Question: The process of getting things done through the efforts of others is referred to as: – A. Planning – B. Coercing – C. Influencing – D. Managing – E. Supervising Answer D. Managing

5. Topic 1: 600 Question: The authority managers have by virtue of their position in an organization is referred to as __________ power. – A. Mentoring – B. Subordinate – C. Unity of Command – D. Hierarchical – E. Legitimate Answer E. Legitimate

6. Topic 1: 800 Question: An advantage of using external consultants in a RIM program is: – A. They can provide unbiased advice. – B. They understand all of the internal politics. – C. They understand the nature of the internal business. – D. They are familiar with all of the workers. – E. It’s the cheapest route to take. Answer A. They can provide unbiased advice.

7. Topic 1: 1000 Question: A (an) ________ chart describes related activities by showing work planned versus work completed in relation to time. – A. Organization – B. Gantt – C. Workflow – D. PERT – E. Production Answer B. Gantt

8. Topic 2: 200 Question: A private network established within an organization behind a firewall for use by employees is a(an): – A. Internet – B. Intranet – C. Extranet – D. Bulletin Board – E. Data Warehouse Answer B. Intranet

9. Topic 2: 400 Question: ___ is the part of the litigation process in which opposing parties exchange relevant documents, testimony, and other information. – A. Investigation – B. Disposition – C. Transmission – D. Discovery – E. Compilation Answer D. Discovery

10. Topic 2: 600 Question: Metadata, described in the broadest sense, is the core set of elements needed for the effective _____ and management of information. – A. Creation – B. Disposition – C. Retention – D. Destruction – E. Retrieval Answer E. Retrieval

11. Topic 2: 800 Question: Organizations find that their greatest record costs usually occur during: – A. Storage – B. Retrieval – C. Disposition – D. Creation – E. Retention Answer D. Creation

12. Topic 2: 1000 Question: The best font to use for electronic forms requiring public access is: – A. Arial – B. Times New Roman – C. Courier – D. Tahoma – E. Dingbats Answer A. Arial

13. Topic 3: 200 Question: The process of locating and withdrawing a document from a collection of records is: – A. Filing – B. Retrieval – C. Indexing – D. Migration – E. Finding Answer B. Retrieval

14. Topic 3: 400 Question: When recorded information must be available to more than one worker, a (an) ____ filing location is usually preferable. – A. Centralized – B. Decentralized – C. Offsite – D. Unique – E. Unmarked Answer A. Centralized

15. Topic 3: 600 Question: The normal size of a standard records center container is: – A. 10” x 12” x 15” – B. 10” x 10” x 15” – C. 10” x 12” x 18” – D. 10” x 12” x 14” – E. 10” x 11” x 14” Answer A. 10” x 12” x 15”

16. Topic 3: 800 Question: Sequential numeric filing is also referred to as ____ numeric filing. – A. Terminal-digit – B. Alpha – C. Consecutive – D. Middle-digit – E. Chronologic Answer C. Consecutive

17. Topic 3: 1000 Question: In an electronic-based active filing system, the index is usually a computer _________. – A. Barcode – B. Field – C. Workstation – D. Out Guide – E. Database Answer E. Database

18. Topic 4: 200 Question: The record copy is also known as the ____ copy. – A. Duplicate – B. Transfer – C. Official – D. Secondary – E. Reference Answer C. Official

19. Topic 4: 400 Question: The transfer of the legal and physical custody of archival records from the office of origin to the archives is: – A. Preservation – B. Referencing – C. Protection – D. Accessioning – E. Disposition Answer D. Accessioning

20. Topic 4: 600 Question: Vital records should be retained: – A. For 33 years – B. Permanently – C. As long as they’re vital – D. Less than 3 years – E. No longer than 10 years Answer C. As long as they’re vital

21. Topic 4: 800 Question: The main purpose of a records retention schedule audit is to: – A. Destroy folders – B. Fill a shredder – C. Appraise the records – D. Assess compliance – E. Keep statistics Answer D. Assess compliance

22. Topic 4: 1000 Question: Records that document how an organization came into being or how it was developed, possess a ____ value. – A. Primary – B. Fiscal – C. Evidential – D. Informational – E. Operational Answer C. Evidential

23. Topic 5: 200 Question: By nature, ___ data is often difficult to search because it is not easily or systematically organized into tables: – A. Structured – B. Unstructured – C. Related – D. Line Item – E. Report Answer B. Unstructured

24. Topic 5: 400 Question: In micrographics, ___ equates to image sharpness: – A. Reduction – B. Density – C. Resolution – D. Enhancement – E. Duplication Answer C. Resolution

25. Topic 5: 600 Question: Data ___ is the process of periodically converting electronic records to new file formats and/or new storage media: – A. Mining – B. Warehousing – C. Implementation – D. Stabilizing – E. Migration Answer E. Migration

26. Topic 5: 800 Question: The average single letter-sized page scanned at 200 dpi, and stored as a Group 3 TIF, requires approx ___bytes of storage. – A. 10,000 (~10 KB) – B. 20,000 (~20 KB) – C. 50,000 (~50 KB) – D. 75,000 (~75 KB) – E. 100,000 (~100 KB) Answer C. 50,000 (~50 KB)

27. Topic 5: 1000 Question: A laser burns digital information into a/an: – A. WORM disc – B. Floppy disc – C. Ultrafiche – D. Hard disk – E. RAM Answer A. WORM disc