1. Employee Engagement Daniel Lieberman || daniel@creativecontext.net ||206-612-4041

2. What is Employee Engagement Engagement is A deep and broad connection that employees have with the company A willingness to go above and beyond what’s expected of them to help the company succeed It correlates highly to performance 4 out 5 workers are not delivering their full value and potential because they are not sufficiently engaged.

3. Engagement on Your Team On your team –Do people routinely go the extra mile? –Learn new skills and grow their careers? –Are they true believers in the organization, it’s mission and leaders? –Do they feel appreciated and rewarded? –Do they understand their role in the company’s success? As a leader and manager do you –Motivate people to go the extra mile? –Develop new skills and advance their careers? –Inspire people to do what it takes to meet strategic goals? –Inform people about their contribution to company success? –Sincerely care about the people who work for you and let them know it?

4. 3 Levels of Connection 1.Rational (the head) – how well employees understand their roles and responsibilities; the ‘thinking’ part of the equation. 2.Emotional (the heart) – how much passion and energy they bring to their work; the ‘feeling’ part. 3.Motivational (the hands) – how well they perform in their roles; the acting part.

5. Top 10 Drivers 1.Senior management’s sincere interest in employees well-being. 2.Opportunities to improve skills and capabilities. 3.The organization’s reputation for social responsibility. 4.The opportunity to provide input into decision making. 5.The organization’s ability to quickly resolve customer concerns. 6.An employee’s readiness to set high personal standards. 7.Excellent career advancement opportunities. 8.An employee’s interest in challenging work assignments. 9.An individual relationship with her supervisor. 10.The organization’s encouragement of innovative thinking.

6. 5 Interrelated Courses of Action 1.Know them 2.Grow them 3.Inspire them 4.Involve them 5.Reward them Engagement is the difference between ordinary and extraordinary performance.