1. Programme for Health Services Improvement Communications & Engagement

2. Purpose  Preparing for consultation  Timetable  Communications & Engagement Strategy Action Plan  Identifying the Key Issues

3. Provisional Timeline 14 th MarchTri-Partite Board To secure Board Agreement on proposals for consultation 18 th MarchCSPG To resolve any clinical issues from Tri- Partite Board 20 th MarchStakeholder Forum To test proposals and consultation arrangements 28 th MarchPHSI Board To sign of final proposals and briefing document for WAG April  Preparation of Consultation Document and Consultation Resources  Briefing meetings held as per action plan Early MayFormal Consultation Document for Approval by boards Mid MayConsultation begins

4. Communications Strategy Principles  Simple  Timely  Transparent & honest  Accurate  Targeted  Accessible  Clear leadership & ownership  Partnership

5. Who are we communicating with?  Patients and carers  Residents  CHCs and LHBs  Media  Voluntary/social services  Other Trusts e.g. Velindre  Professional bodies ….to name a few

6. Public Consultation Plan

7. Resources  Consultation document & summary leaflets, posters etc..,  Public Meeting materials (including interactive systems)  Clinicians  Trained Facilitators  Website  Marketing materials e.g. Banner stands, PHSI DVD

8. Pre-consultation Engagement  Stakeholder event  Scrutiny committees (NB Local Gov. election)  Briefing for elected representatives (NB. Local Gov. election)  Community Health Council briefings  Briefing for staff side  Briefing for media  Briefing for staff in key areas

9. Formal Public Consultation  Public / Open meetings – interactive, facilitated  Focus Groups – targeted on key proposals relevant to specific groups inc. harder to reach groups  Staff Road-shows  Attendance at Community Meetings inc. Communities First  Attendance at Community Events

10. Key Questions  What do you think of our proposed plan for communication & engagement?  Who are the key groups we need to listen to? How can we best do this?  Are there other ways we need to communicate and engage with stakeholders? What are they and how?

11. Contact details E-mail: phsi@cardiffandvale.wales.nhs.ukphsi@cardiffandvale.wales.nhs.uk Website: www.wales.nhs.uk/phsi www.wales.nhs.uk/phsi Address: PHSI Team Cardigan House UHW Heath Park Cardiff CF14 4XW Tel: 029 2074 8152