2. Child Support Directors Association of California in partnership with California Department of Child Support Services Employer Data Initiatives (W-55) Gail Overhouse – CCSAS Project Director Pat Barnes – DCSS Employer Data Project Manager

3. Introduction ■Employer Data Team ■Employer Data Process ■Employer Data Model ■Employer Data Statistics ■Employer Data Problems and Solutions ■LCSA Activities ■Questions

4. Employer Data Team ■Steering Committee ■Project Manager ■Task Force ✷ DCSS Executive ✷ LCSA Employer Subject Matter Experts ✷ DCSS Operations – Employer Data Maintenance ✷ DCSS TSD CCSAS Operations Support – Interfaces ✷ DCSS TSD CCSAS Business Problems ✷ DCSS TSD App/Dev ✷ DCSS Child Support Policy

5. Employer Data Project ■Discovery Phase ✷ Listen to the Experts ✷ Promote understanding of “all things employer” ■Analysis Phase ✷ Problem and Solution Analysis ✷ Statistical Data Analysis ■Implementation Phase ✷ Each initiative will have its own timeline

6. Employer Data Process Other Jurisdiction EDD FCR Locate Partners – Automated Employer/ Employment Data Sources CSE Match No Match Match No Match LCSA DCSS/LCSA Employer Teams Employment Data from SAWS is ignored by CSE Automated Employer/Employment Processing Other Jurisdiction SAWS - Public Assistance Consortia -OR- Notification Process Locate Response SAWS Inbound Participant Employment Data Search, Update, Confirm, Merge Employers Match Participant Employment Search, Update Participant Employment Enforcement Actions (IWO/NMSM) Participant Employment Verification Match Employer Create New Participant Employment Employers OCSE Portal Create New Employer Manual Employer/Employment Processing New Hire Qtr Wages W-4 Employment Verifications Terminations IWO/NMSM Responses Phone Calls/Email OCSE Portal

7. Employer Data Model

8. Employer Data Statistics ■Employers ✷ 2.6M Active Employers; only 28,500 are “Confirmed” ■Employment ✷ 708K Active Employers with 1.3M Active NCPs in 2.4M Active Employment Relationships ■Wage Assignments ✷ 265K Active Employers with Active Wage Assignments ■Collections from Wage Withholding (SFY 2009/10) ✷ 201K Employers; 423K NCPs; $1.6M (of $2.5M = 63%) Opportunity if we increase WTH to 70% = $585M!

9. Employer Data Problems and Solutions ■Clean up Employer Data in CSE ✷ One-time Resources ✷ Manual Work Lists, Survey Results ✷ Automated Data Fixes; Research and Analysis ■Improve Employer Data Maintenance & Verification ✷ On-going Resources ✷ Expand Scope and Training; Apply Best Practices ✷ Process Management Tools – Process Efficiency ✷ Volume of changes ✷ Employer Surveys, Monitoring, Compliance

10. Employer Data Problems and Solutions ■Implement Employer-related CSE Changes ✷ Match on Confirmed Employers First ✷ Add Employer Types ✷ Extend e-IWO to all OCSE Portal Employers ✷ New e-NMSN Opportunity ■Employer Services and Outreach ✷ Implement Employer Self-Service Website (Portal) ✷ Implement Employer Surveys ✷ Develop Statewide Employer Outreach ✷ Support LCSA Employer Outreach

11. LCSA Activities ■Employment Management ✷ Update Employment Status ■Employer Maintenance ✷ Employer Adds and Changes ■Employer Outreach ✷ LCSA Initiatives ■Research and Analysis ✷ Identify Issues ✷ Monitor Progress

12. Questions ■Gail Overhouse – CCSAS Project Director ✷ Gail.Overhouse@dcss.ca.gov Gail.Overhouse@dcss.ca.gov ✷ (916) 464-6631 ■Pat Barnes – DCSS Employer Data Project Manager ✷ Pat.Barnes@dcss.ca.gov Pat.Barnes@dcss.ca.gov ✷ (916) 464-6549