1. You’ve Got Options: Preventing, Delaying & Shortening Nursing Home Stays Massachusetts Executive Office of Elder Affairs Massachusetts Rehabilitation Commission

2. Measuring Our Effectiveness Options Counseling Survey – July 2010 – June 2011 Survey  Service Delivery -- questions 1-5  Program Outcomes – questions 6 & 7  Barriers to remaining at home or returning home – items Questions 7B1 & Question 7D1 Seven questions printed double-sided on a single legal size sheet. Procedure  Consumers are asked to participate in survey at follow-up call, which occurs 30 days after final counseling session.  Respondents are given 10 days to return survey to EOEA or on- line web based version.

3. Results Data Reduction  Completed mail surveys are entered into web based software ongoing  Records consist of surveys completed from mid- July 2010 through June 2011 Survey Submission  227 returned surveys

4. Survey Respondent – I am: Respondents represent 97 municipalities Primarily someone who contacted the program on behalf of another followed by the person in need of long term support.

5. Survey Results – Service Delivery Items #1-#5 – FY 2011 92% reported receiving info. about where to call to find our more about the services. (217 respondents) Received information about relevant, programs & Services & how to access Consumer’s Experience 85% reported receiving info. about programs and services that were new to them (224 respondents) 83% reported receiving info about covering the cost of services. (221 respondents) 96% reported their needs were understood (225 resp.) 95% reported receiving info. about specific programs and services (225 respondents)

6. 6. Have you, (or the person you were calling for), made any changes in how or where you receive your services since talking with the counselor? Based on 222 respondents 50% reported that they had made changes 50% reported that they had not made changes

7. 7. We would like to know where you were located when you first spoke with the counselor and where you are located now. Location at onset of Counseling Location After Counseling HomeHospital Rehab facility Nursing Home Total Home 121 112135121 Hospital 10 901010 Rehabilitation Facility 31 2604131 Nursing Home 21 1500621 Total 183 1621812183 88.5%0.5%4.4%6.6% 100.0%

8. 7.A2 Do you think that the information and support helped you remain at home? Based on 112 respondents who were at home at the onset of counseling and remained at home 81% or 4 out of 5 respondents indicated that the information/support helped them to remain at home

9. 7.C Did the information and support the counselor gave you help you to leave the facility and return home? Based on 50 respondents were in a nursing home, rehabilitation setting or hospital at the onset of counseling and who were now at home 86% responded positively that the information/support helped them to return home.

10. Contact Information:  Rachel Weiner  Director of Options Counseling  One Ashburton Place, 5 th Floor  Boston, MA 02108  617-222-7478  Rachel.Weiner@MassMail.state.ma.us