2. Wednesday 29 th November 2006 Universal Design Workshop Group D Cultural/Social Access

3. GROUP D: CULTURAL/SOCIAL ACCESS “I feel locked out of the cultural and social life of the learning community.” People with disability come from a variety of backgrounds and consequently have a diverse range of needs. This Workshop will provide the opportunity to explore: meeting diverse social and cultural needs of people with disability; meeting diverse social and cultural needs of people with disability; the role of student organisations; the role of student organisations; post VSU disability issues from an indigenous perspective; post VSU disability issues from an indigenous perspective; literacy & numeracy as a social issue literacy & numeracy as a social issue

4. “Inclusive e-Support” Julie Hotton, Mary Schooneveldt

5. E- Support for Students: an inclusive approach Box Hill Institute Centre for Student Support Services DEST Flexible Learning Frameworks Pathways 8 Conference 2006

6. E-Counselling text based counselling delayed time: counselling via email and messaging systems real time: Instant Messaging/Chat

7. Supporting students in a large training organisation counselling diversity of students multi-disciplinary team approach multi campus institute overseas campuses strategic approach

8. History Prior staff interest KidsHelpline www.kidshelp.com.auwww.kidshelp.com.au Approaches from staff and students Internship – online training with IT staff

9. Development

10. Target Groups youth international off campus apprentices disabilities such anxiety disorders or hearing impairment out of hours

13. Advantages and Disadvantages Disadvantages not suitable for high risk situations takes longer potential for misunderstandings precautions can outweigh useability missing sensory cues benefit of turning up Advantages portal for F2F or telephone help age group preference preference of text over spoken English anonymity and perceived safety after hours remote locations F2F improvements

14. Future Directions SMS IM Disseminate Evaluate Video Conference

15. Box Hill Institute of TAFE h.errey@bhtafe.edu.au j.hotton@bhtafe.edu.au E- Support for Students : an inclusive approach