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www.egi.eu EGI-InSPIRE RI-261323 EGI-InSPIRE www.egi.eu EGI-InSPIRE RI-261323 GGUS – the EGI Helpdesk Status and Plans T. Antoni Karlsruhe Institute of Technology
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www.egi.eu EGI-InSPIRE RI-261323 Status GGUS is the central EGI Helpdesk System Central tool to report problems with the EGI services and resources Integration platform for other support tools – e.g. Regional Helpdesks at the NGIs GGUS is developed and maintained and run at Karlsruhe Institute of Technology 2 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
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www.egi.eu EGI-InSPIRE RI-261323 GGUS 3 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
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www.egi.eu EGI-InSPIRE RI-261323 GGUS 4 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012 helpdesk.egi.eu www.ggus.eu
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www.egi.eu EGI-InSPIRE RI-261323 Tool Components Database backend – Oracle 10.2.0.4 / MySQL 5.1.52 Logic layer – BMC Action Request System 7.6.04 SP 2 Web front end – Programming language: PHP – Development Environment: PhpStorm – Version Control: SVN 5 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
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www.egi.eu EGI-InSPIRE RI-261323 Technology Support 6 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
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www.egi.eu EGI-InSPIRE RI-261323 Technology Helpdesk 7 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012 DMSU EGI-SA2 Technology Provider (EMI / IGE) TPM GGUS RT Technology Helpdesk announce accept/reject Workflow for bugs found in production Software release workflow
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www.egi.eu EGI-InSPIRE RI-261323 Technology Helpdesk 8 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
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www.egi.eu EGI-InSPIRE RI-261323 Technology Helpdesk 9 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
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www.egi.eu EGI-InSPIRE RI-261323 xGUS 10 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
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www.egi.eu EGI-InSPIRE RI-261323 xGUS xGUS is a helpdesk template for NGIs and User Communities GGUS interfaced Administration via web (support units, problem types, etc.) No local deployment/installation: Operation and maintenance at KIT 11 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
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www.egi.eu EGI-InSPIRE RI-261323 xGUS Instances 12 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012 helpdesk.aegis.rs xgus.ggus.eu/igalc xgus.ggus.eu/ngi_ch support.africa-roc.org helpdesk.ngi-de.eu Mapper Project currently evaluates xGUS
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www.egi.eu EGI-InSPIRE RI-261323 xGUS Homepage 13 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012 Screenshots List of instances Test instance How to get an xGUS instance Information xgus.ggus.eu
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www.egi.eu EGI-InSPIRE RI-261323 Report Generator Provide a tool for Easy reporting on most common key performance indicators Offering reports in self-service Exporting report data in a generic format for further processing Requirements collected at a f2f meeting at KIT 2011-10-26/27 – Representatives from EGI, EMI, WLCG, GGUS team joined 14 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
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www.egi.eu EGI-InSPIRE RI-261323 Report Generator 15 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
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www.egi.eu EGI-InSPIRE RI-261323 Past and Future Work I Main sources of requirements and input – DoW of EGI-InSPIRE – RT requirements queue/Savannah shopping list Main DoW requirements met 16 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
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www.egi.eu EGI-InSPIRE RI-261323 Past and Future Work II Main requirements met – Report Generator (Prototype) Main requirements under development – Report Generator (Production) – DB Abstraction layer – System high availability (ARS splitting, Interfaces) – Alternative Authentication and Authorisation Mechanisms – Consolidation of Support Units – Adapting workflows to Restructured TPM/DMSU – On-going revision of usability Main requirements still needing discussion – Security workflow for CSIRT – PRACE/EUDAT interfaces 17 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
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www.egi.eu EGI-InSPIRE RI-261323 Planning the work I In EGEE times an advisory Group ESC/USAG met monthly to discuss the requirements and prioritise them Participants from – User communities – ROCs – Other Ops Tools – EGEE operations management 18 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
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www.egi.eu EGI-InSPIRE RI-261323 Planning the work II There‘s need for a similar group in EGI – Participation from: – EGI » Operations » Community engagement » Technology – NGIs – User Communities – Technology Providers 19 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
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www.egi.eu EGI-InSPIRE RI-261323 20 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
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www.egi.eu EGI-InSPIRE RI-261323 GGUS Advisory Group Kick-off Meeting – Friday 21.09.2012 – 11:00 h – Room: Leo https://indico.egi.eu/indico/sessionDisplay.py ?sessionId=58&confId=1019#20120921 21 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
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www.egi.eu EGI-InSPIRE RI-261323 22 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012 END
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www.egi.eu EGI-InSPIRE RI-261323 Vision 23 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
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www.egi.eu EGI-InSPIRE RI-261323 Vision 24 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012 “People who have visions should go see a doctor!” (Helmut Schmidt, former German Chancellor)
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www.egi.eu EGI-InSPIRE RI-261323 Vision GGUS as user support integration platform between UCs, DCIs, TPs 25 Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012 Specific Community Helpdesk Specific Community Helpdesk EGI Integration Platform PRACE EUDAT Infrastructure Project Infrastructure Project EMI IGE Technology Provider Technology Provider Techology Provider Techology Provider Specific Community Helpdesk Specific Community Helpdesk Specific Community Helpdesk Specific Community Helpdesk
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