1. GROUP E: Checklist: Challenges, Measures, legal and institutional

2. ChallengesMeasuresLegal & Institutional arrangements Know your client Standardised ID / documentation Customers Tiers (risk) Enhanced due diligence Regulatory guidelines– set by central banks in collaboration with telecoms & bank Regulatory agency sets limits for tiers Infrastructure Gaps -Telecos Coverage -Roads -Electricity Operating costs are high Subsidy to distributors to set up shops (governments or donors ) MOU between telecomm and financial regulators Central banks to set guidelines for MNO compliance

3. ChallengesMeasuresLegal & institutional arrangements Financial literacy Process training agents (by regulators) Quality of service Duty of care Disclosure of tariffs Raising awareness – TV and Radio Local languages Compliance requirements for how you train agents & further, how they train customers Liquidity Telecos can lend to high performing agents (guaranteed against expected future commission) Seasonal liquidity Partnerships between telecos and commercial banks Fraud Disciplined and well trained agents Agents can only receive calls from customer service Pressure on regulators to protect customers Agent licensing determined centrally Ghana: Central Bank Liberia: Municipal government

4. Broad Measures Comprehensive legal framework ID Minimise contradictions Early partnerships: Key to institutional arrangements Across-stakeholders: regulators, financial sectors, MNOs Can MNOs learn from traditional banking sector? Duty of care Protection of customers