1. PLEASE SIT WITH YOUR GROUPS! March 7, 2016 -- IE 441

2. W. Edwards Deming’s 14 Points for Management 1900-1993

3. The 14 Points for Total Quality Management https://youtu.be/vcG _ Pmt _ N y4?t=59m34shttps://youtu.be/vcG _ Pmt _ N y4?t=59m34s (13 mins) https://www.youtube.com/w atch?v=tsF-8u-V4j4https://www.youtube.com/w atch?v=tsF-8u-V4j4 (9 mins) If Japan can, why can’t we?

4. The 14 Points What do you think this point means? How can you do this? Why should we do this?

5. 14 Points for Total Quality Management

6. 1. Create consistency of purpose for improving products and services.

7. 2. Adopt the new philosophy.

8. 3. Cease dependence on inspection to achieve quality.

9. 4. Don’t award business on price alone; minimize total cost by working with a single supplier.

10. 5. Improve constantly.

11. 6. Institute continuous training on the job.

12. 7. Adopt and institute leadership.

13. 8. Drive out fear.

14. 9. Break down barriers between departments.

15. 10. Eliminate slogans, exhortations, and targets for the workforce.

16. 11. Eliminate numerical quotas and goals.

17. 12. Remove barriers robbing people of pride of workmanship, and eliminate rating systems.

18. 13. Institute a vigorous program of education and self-improvement for everyone.

19. 14. Put everybody in the company to work accomplishing the transformation.

20. Deming in Practice Performance ratings Single supplier Continuous improvement Collaboration Mass inspection Reduce cost First day training Customer focus Process control Blame the worker Supervision Leadership

21. Who’s the customer? 1. Identify 2 specific people you’ve worked with in your project from different areas. 2. Identify who their customer is. 3. How can your project impact the quality of work they provide to their customer?

22. The Red Bead Experiment https://youtu.be/ckBfbvOXDvUhttps://youtu.be/ckBfbvOXDvU (9 mins)

23. Sources The W. Edwards Deming Institute. "The Fourteen Points for Management." The W. Edwards Deming Institute, 2016. Web. 15 Feb. 2016.. Deming, W. Edwards. Out of the Crisis. Cambridge, MA: Massachusetts Institute of Technology, Center for Advanced Engineering Study, 1986. Print.