2. Workforce Development

3. No national recognition for the industry Variable training provision Onsite issues caused by a lack of preparation in the site surveys by some companies Failure to carry out any type of site surveys by some unscrupulous companies Some site surveys simply carried out to reinforce the sales process How will national qualifications help?

4. STA and BISHTA will be providing: Affordable qualifications with suitable resources Range of bite-sized courses A mixture of online and face to face requirements What is being offered?

5. Online Units (H&S)

6. Online Units (Customer Care)

7. Hot tub surveyor (Level 2) Hot tub installer (Level 2/3) Hot tub technician (Level 3) What are the courses?

8. Level 1 is the equivalent of GCSE D-G Level 2 is the equivalent of a GCSE A*-C Level 3 is the equivalent of an A Level/B Tec Level 4 is the equivalent of HNC/B Tec Dip https://www.gov.uk/government/publications/quali fication-and-component-levels/) What do the Levels mean?

10. Health & Safety Customer care Site surveys Hot tub Surveyor

11. Health & Safety and customer care are online Site surveys are undertaken as a practical task Hot tub Surveyor

12. Delivery Installation and basic maintenance Water chemistry and testing Hot tub Installer

13. Maintenance Plumbing Electrical* Practical fault finding detection / testing Theoretical test Work-based experience * Electrical certification would be a requirement for this course and must be paid for separately. Hot tub Technician

14. Based on minimum course numbers of 6 people: Approx £149 for the Surveyor course Approx £299 for the Installer course Approx £499 for the Technician course * * Please note that there are other costs for this qualification, that will need to be paid for separately by the candidate. What are the costs?

15. Please be aware that a pilot course is being proposed to be held at Andover and places will be available on this course at the discounted price of just £75 for BISHTA members. The course is planned for Tuesday 8 th March 2016. Feedback on the course from participants will be invaluable. Pilot course

16. Pilot course for the hot tub surveyor qualification requires a minimum of 8 people booked on it by Tuesday 16 th February 2016. What happens next?

17. The installer qualification will be completed by Easter 2016 and a pilot course is anticipated to be held in Autumn 2016. The technician qualification will be completed no later than Easter 2017 and a pilot course is anticipated to be held in Autumn 2017. Plans for the other courses

18. What should be the pre requisites for attending the technician course? Is the appropriate minimum age 18 (or younger)? What prior learning and / or experience should we acknowledge to ensure courses are fit for purpose for long term employees? Will you wish to train your own staff using this qualification (in-house)? Are the costs reasonable for the courses? Comments for discussion

19. Any questions?

20. Founded in 1932, STA is a registered charity Today with more than 8,000 members, STA is the world’s largest independent swimming teaching and lifesaving organisation, and delivers the highest quality training, across four key business areas – Swimming Teaching, Lifesaving, First Aid and Leisure Management. Who are the STA?

21. Richard Lamburn Anchor House, Birch Street, Walsall West Midlands WS2 8HZ Tel: 01922 748388 or 07720 619196 Email: richard.lamburn@sta.co.uk Contact details - STA

22. Thank you