1. ACCOUNTABILITY IN A RAPIDLY CHANGING ENVIRONMENT Bernard Newton TUI Group Technical Director (Retired)

2. Quick Survey How many of you are, or have been maintenance engineers for at least five years? How many of you have made mistakes?

3. Investment Drivers Legislation Delays & Diversions Preventing serious Incidents or Accidents Opportunity to improve reliability and lower overall cost

4. Are we making progress and how is progress measured? If progress is being made, is it consistent across the UK? From a management perspective are Human Factors considered to be optional?

5. “The first six months of 2004 were among the safest ever for airlines”. As pilot related accidents are reduced through technology and training then maintenance related incidents and accidents will start to climb the ladder of cause related headings. Doing nothing is not an option, we know where the challenges lie.

6. Old Technology versus New

10. Does it harm pilot skills? Can we draw parallels within Engineering & Maintenance? Automation

11. Issues around ageing aircraft were relatively quickly understood by industry with recommendations to ensure continued airworthiness of older aircraft Ageing Aircraft and Continued Airworthiness

12. Human Factors Driven by incidents and accidents Slow industry response Very complex New found knowledge Keep Human Factors practical Quote – ‘an ounce of effort is worth a ton of theory’

13. Job cards/stage sheets Shift manning and control Quality assurance out of hours Tool control Airport environment and byelaws Areas of Risk for Attention

14. Learning from Mistakes Through the use of modern software, safety management systems and risk assessments we can pinpoint where we should focus our effort Retaining legal responsibilities while creating openness and honesty through a threat-free environment.

15. Industry is Changing Managers under more pressure than ever before Sacred cows are dead Airline business models are being re-invented Huge uncertainty Maintenance often treated as a necessary evil rather than an investment Maintenance is no longer attractive to the younger population looking for a career

16. Summary Reached a plateau Advertise the benefits of getting it right ‘first time’ Move the issues higher up in the priorities of our management teams Promote openness and honesty as a way of life Key to progress is through education and training Airworthiness is a team effort

17. Summary (cont.) Consider a sponsored study into maintenance practices A more disciplined approach in the way we go about our work Health warning – technology can bite! Safety management systems and risk assessments should be used to pinpoint our efforts Airworthiness is a team effort Re-energising and revitalising the whole process has to be top down driven by our management teams

18. Thank You Bernard Newton TUI Group Technical Director (Retired)