1. Digital Credentials File: Are We There Yet? Donna Goestenkors, CPMSM, President June 15, 2016

2. Education Partners © 2016 All Rights Reserved 2

3. Objectives Explain why document management is a MSP core competency. Describe the paper to digital starts. What are the triggers to begin conversion? Identify the top 3 documents to convert from paper to electronic format. © 2016 All Rights Reserved 3

4. PREPARE YOURSELF © 2016 All Rights Reserved 4

5. MSP Core Competency Model PERSONAL Effectiveness CAREER Power SKILLS Efficiency © 2016 All Rights Reserved 5

6. MSP Core Competence CAREER Power PERSONAL Effectiveness SKILL Efficiency Core: ~Credentialing Management ~Privileging Management ~Practitioner Competence Mgmt. {privileging, FPPE, OPPE} ~Compliance Management ~Enrollment Management ~Onboarding Management ~Office Management ~Document Management ~Acquisition Management ~Technology Management ~Relationship Management ~Development Management © 2016 All Rights Reserved 6

7. How Is This A Core Competence? © 2016 All Rights Reserved 7 Personal Effectiveness Skill Efficiency CAREER POWER Personal Effectiveness Optimizing Time Maximizing Effort Skill Efficiency Document Management Technology Management

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9. Business Process Automation BPA Process of automating the management of information, data, processes and resources through technology © 2016 All Rights Reserved 9

10. Business Process Automation BPA Requires restructuring of workflow processes © 2016 All Rights Reserved 10

11. Time To Go Digital? MSP Field Experiences: Large number and stuffed practitioner files Storage space shortage Security concerns with number of files or location of files Misplacing paperwork Time consuming to locate historical documentation © 2016 All Rights Reserved 11

12. Current Digital Areas EHR (Electronic Health Record) ID Badging System Intranet Site © 2016 All Rights Reserved 12

13. More Digital Areas Admitting Centralized Scheduling Order Sets Centralized Requisition Service (IT, Housekeeping, Catering, Facilities, Conference Room, etc.) © 2016 All Rights Reserved 13

14. Even More Digital Areas Policies & Procedures Form Sharing Finance My HR (internal education) EIR (Electronic Incident Report) © 2016 All Rights Reserved 14

15. More and More Digital Areas Telecommunications Healthcare Informatics (Premier, 3M, etc.) Pharmacy Security Library… © 2016 All Rights Reserved 15

16. And Even More Areas Medical Staff Services Recruitment/Human Resources Contracting Enrollment Credentialing/Recredentialing Clinical Privilege Forms © 2016 All Rights Reserved 16

17. The Endless Areas To Come Performance Improvement Governance Documents Committee/Department Meetings Document e-Management (credentials and quality files, minutes, correspondence, leadership training, etc.) © 2016 All Rights Reserved 17

18. The Digital Areas Will Never End… Onboarding Notifications Communications (page, text, email, fax, phone, mail, etc.) © 2016 All Rights Reserved 18

19. Automation © 2016 All Rights Reserved 19

20. Benefits Of Going Digital Optimizes Efficiency Increases Productivity Reduces Risk Reduces Errors/Inconsistencies © 2016 All Rights Reserved 20

21. Benefits Of Going Digital Reduces Labor/Supply Costs Increases Accountability Eliminates “Bored” Factor Increases Employee Engagement © 2016 All Rights Reserved 21

22. Benefits Of Going Digital Improves Audit Process Speeds Corrections Real Time Data Driven Decisions Drives Improved Patient Outcomes Key Stakeholder Accountability Self-Reliance vs. Dependence © 2016 All Rights Reserved 22

23. Going Digital? Top 3 documents to convert from paper to digital files Signed waiver and release Privilege forms Reappointment files © 2016 All Rights Reserved 23

24. POWER THOUGHT © 2016 All Rights Reserved 24

25. Speaker Contact Information Donna Goestenkors, CPMSM Team Med Global Consulting, LLC Donna@teammedglobal.com Telephone: (618) 830-0057 Website: www.teammedglobal.comwww.teammedglobal.com Like Me: www.facebook.com/teammedglobalwww.facebook.com/teammedglobal Connect with Me: www.linkedin.com/donnagoestenkorswww.linkedin.com/donnagoestenkors Follow Me: www.twitter.com/teammedglobalwww.twitter.com/teammedglobal © 2016 All Rights Reserved 25

26. Resources Team Med Global Consulting MSP & Healthcare Administrator surveys and interviews Business Automation Research © 2016 All Rights Reserved 26

27. Credits Leslie Elmer, CPCS Credentialing Coordinator OrthoIllinois Surgery Center Matthew Stallard PowerPoint Design Consultant © 2016 All Rights Reserved 27

28. Credentialing Tool © 2016 All Rights Reserved 28

29. The MSP Career Guidebook Features Include: Frequently asked questions by MSPs Sample job descriptions, systematic assessment tools, planning techniques, and strategies for effective performance Real-life stories to illustrate specific points Purchase today or order your copy and receive a 10% courtesy discount: www.teammedglobal.com OR donna@teammedglobal.com OR gday@kamama.net © 2016 All Rights Reserved 29

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31. Team Med Global Newsletters & Blogs © 2016 All Rights Reserved 31

32. THANK YOU! © 2016 All Rights Reserved 32