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The 5th International Conference on Internet of Things 2015 Coex, Soeul, S. Korea Oct. 26-28, 2015 Identification services through inteligent (SMART) item.

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Presentation on theme: "The 5th International Conference on Internet of Things 2015 Coex, Soeul, S. Korea Oct. 26-28, 2015 Identification services through inteligent (SMART) item."— Presentation transcript:

1 The 5th International Conference on Internet of Things 2015 Coex, Soeul, S. Korea Oct. 26-28, 2015 Identification services through inteligent (SMART) item agent Ing. Peter Kolarovszki PhD. Ing. Jiří Tengler PhD. Ostrava, 10.12.2015

2 Agenda Quality and identification of services E-commerce trends Smart agent creation Results from measurements Conclusion

3 What do customers want?

4 Measurement quality of services Postal quality measurement replies to a need: What is happening in my operations? How do I know where to react in case of issues? In which part of logistics chain was the problem. May I guarantee a special items transportation?

5 Measurement quality of services - methods Source:Lyngsoe systems, 2014

6 E-commerce – parcel market European online retail sales will grow 11% a year from 2012 – 2017, Forrester Research says. Source:Forrester Research, sales in billions USD

7 E-commerce – parcel market Source:IPC,2013

8 Parcels vs letters forecast

9 Damaging of packages Inadequate – incorrectly packed mail (improper cover, filling) placing of mail into transport or manipulation unit manipulation with mail (loading, unloading) selection of transport route

10 Old idea but new concept The main reason for the creation smart agent

11 Concept

12 Present and future

13 Field of appliacation Obtain basis for optimalization of technolgical processes of logistical operator (for purposes of elimination of negative effects acting at parcel mails) Optimalization within packing procedures (cover adjustments according to mail character) Provision of entire survey of information dealing with effects of various impacts acting on postal mails (information for sender/addressee)

14 Realized measurement Measurement between 2 processing center of the Slovak post.

15 Realized measurement

16 Conclusion New concept for measuring quality of services in conjunction with parcels and its content in Slovakia Future measurements in case of selected e- shop, who sales and sends the flowers to its customers Next step – Smart agent online version

17 Realized measurement

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