2. Quality education is possible when it aims at the full development of the leaner Quality Is perception Perception is the process by which individuals become aware of [through any of the five senses] and give meaning to their environment

3. Perceived values What quality consist of Field performance Conformance to standards Special features Consistent reliability Enduring durability Enticing aesthetics Extendable versatility Enabling compatibility

4. Doing it on right time [earliness] Quality= Effectiveness + Efficiency+ Excellence + Earliness+ Competence Quality as Doing the right thing [effectiveness ] Doing it the right way [efficiency] Doing it right the first time [[excellence]

5. Pre-Requisites for Quality Organizational structure 1. Management commitment- vision Mission Conviction Organizational culture

6. 2. Employee training and involvement – how to maintain quality how to improve how to be at the forefront how to become professional how to become competent

7. 3. Technology- break-down preventive zero-defect fast-phase computer aided design [CAD] computer aided management [CAM[

8. 4. Apt materials- Product quality depends on apt material and it performance 5. Value analysis, value engineering, vendor- rating, variance limiting 7. Methods and process- 6. Curricular and co-curricular Activities 8. Assessment policy

9. DimensionsDefinition in education PerformancePrimary knowledge/ skill required for the level of class FeaturesSecondary/ supplementary knowledge and skill ReliabilityThe extent to which knowledge/skills learned is correct, accurate and up to date ConformanceThe degree to which an institutional programme / course meets established standards, plans and promises DurabilityDepth of learning ServiceabilityHow well an institution handles customers complaints? AestheticsIn the context of product, how the customer views it? Perceived qualityA certain degree of confidence on quality. Product quality in education

10. TOTAL QUALITY MANAGMENT A philosophy of continuous improvement in interest of customers Continuous innovation Elements of TQM Management commitment Improvement orientation Customer focus Commitment to training Ownership of process Measurement and review Team work

11. Approach to TQM Identifying Customer needs Specifying Quality standard Bench marking Identifying Gaps in the system Planning for improvem ent Implemen tation of improvem ent plan Monitoring and evaluation Modification of plans

12. AS Fitness for Purpose And Value of Money 7 Ps in teaching Perceive the subject/things Plan your subject Prepare yourself Practice Perfect the subject Perform confidently Be Punctual

13. SOFT-U S- What student See 0- What student Observe F- What student Feel T- What student Think U- What student Understood

14. A teacher must be a HRE- Human Resource Educator HRT- Human Resource Trainer HRA-Human Resource Analyzer HRC- Human Resource communicator [up/down/parallel] HRP- Human Resource Planner HRD-Human Resource Developer

15. QPC- Quality Promotion Cell Idea Bank Planning Commission Planning Board Think Tank

16. QPC’s Role Faculty Evaluation Teaching Faculty Personality Admission Policy Preparation of Teaching Plan Knowledge of Teaching Technologies Reading Habits of Teachers Teaching process System of Evaluation

17. Community service etc., etc., Knowledge enhancement of teachers Orientation Refresher Courses Training Programmes Value addition service Institutional network service Course guidance service Feedback service