1. How to participate in LibQUAL+ and effectively utilise the data

2. Tips for participating Use a large sample Promote the survey to help increase the response rate –Online –Email –Posters –Notices in college newsletters etc.

3. Tips for participating Allow enough time to collect demographics data Exploit all areas of help and advice –ARL Web site & discussion list –JISCMail discussion list –Each other –Us!

4. Analysing the data Internal: –Difference between user groups External benchmarking –SCONUL Cohort –Individual similar institutions in the UK –Average scores from the largest US participants –Individual similar institutions in the US

5. LISU LISU Commissioned by Cranfield University to do further analysis Examine and comment on Cranfield’s results Provide analyses for each campus Analyse by selected demographics Compare to other UK participants Compare to selected US libraries

6. Kings Norton MIRC Silsoe RCMS Perceived > desired Perceived > minimum Perceived < desired Perceived < minimum

7. Core dimensions Cranfield vs UK –Similar minimum & desired –Higher perceived Cranfield vs US –Lower minimum & desired, similar perceived UK vs US –Lower minimum, perceived and desired Overall total

8. Utilising the data - results Reports –To senior management –To Library User committees –Quality department –Academic departments –Supporting departments (Computing) –For annual report –Newsletters –Inspectorate

9. Utilising the data - results Presentations –Learning centre staff –Senior management Web pages Displayed on notice boards Focus groups created to tackle specific issues raised by survey findings

10. Utilising the data - free text comments Communicated to Library staff Notice boards Web pages Reports to management and committees

11. Acknowledgements LISU Selena Lock, R&D Officer, Cranfield University All SCONUL LibQUAL+ Participants

12. J. Stephen Town Director of Information Services Royal Military College of Science Deputy University Librarian Cranfield University j.s.town@cranfield.ac.uk