1. LOGO 商务英语口语 Editor: 陈云 (Ada.Chen) (Ada.Chen)

2. Picking up the guest Welcoming 1 Introduction 2 Greetings 3 Offering 4 Hotel 5 Small talk topics 6

3. Welcoming  On behalf of …, I’m very glad to welcome you here.  It’s a pleasure to see you here.  Welcome to…  Thank you for coming all this way.

4. Introduction Self Introduction  Self Introduction  Please let me introduce myself. I’m…  How do you do? My name is…  May I introduce myself? I’m…  It’s a pleasure to make your acquaintance. My name is…

5. Introduction  Third-party Introduction  It’s my pleasure to introduce you to …  I’d like to introduce you to …  A, let me introduce you to …  A, I’d like you to meet …  This is … He’s in charge of… He looks after… He’s our … Director/Manager.

6. Introduction  Responses  I have heard a great deal /so much about you.  I have been looking forward to seeing you in person.  Would you mind exchanging your business card with me?

7.  初次见面  How do you do?  Very nice to meet you.  It’s nice to have you here. Greetings

8.  遇到熟人  Long time no see.  Great to see you again.  Haven’t seen you for ages/some time.  How have you been(doing)?  Hey, man. How’s it going?  How are you getting on/making out?  What’s up? Greetings

9.  正面回答  Quite well/Pretty good/All right, thank you!  I’m doing great/good. How about you?  Couldn’t be better! What about you?  一般回答  Not too bad, thanks.  Same as ever.  Nothing in particular. Greetings

10.  关注气色  You appear well this morning.  You’re in very good looks.  You’re looking really good.  You don’t look yourself.  You have been off colour recently. Greetings

11. Sample Dialogue A A: Hey, man. Long time no see. How’s it going? B: Pretty good/Not too bad. Thank you! How about you? A: Same as ever! I’d like to introduce you to our manager, John Smith. B: Nice to meet you, John. I have been looking forward to seeing you in person. C: Nice to meet you too, Jack. Would you mind exchanging your business card with me? B: Of course. Here you are. C: Thank you. This is mine.

12.  Let me help you with your luggage.  May I help you with one of your bags?  Our car is out in the parking lot.  There’s a car waiting for you, so please come this way.  Pls get in the back seat. Offering

13.  Would you like to go to your hotel to rest and have a shower, or go to our company first?  We have reserved/booked a room for you at Rongqiao Hotel.  This is the hotel where you’re going to stay.  Shall we go to the reception desk and check in? Hotel

14.  Your room is on the top floor, facing the garden.  How do you like this suite?  If you encounter any inconvenience, pls do not hesitate to let me know.  You must be tired after such a long flight. Have a good rest. Hotel

15.  Travel  How’s your flight?  You must be exhausted/ I bet you’re tired.  How do you like our city?  Is this your first visit to…?  Did you have a good trip?  I hope you enjoy your stay here. Small talk topics

16.  Weather  It’s a beautiful day, isn’t it?  Finally we’ve gotten a beautiful day.  I’m a spring/summer/autumn/winter person.  It’s lovely/sunny/warm/cold.  How do you find our weather?  It was dismal/cloudy/cold/damp/wet/ stormy/windy. Small talk topics

17.  Schedule  Here is a schedule we’ve prepared. I hope it’s suitable for you.  I’m wondering whether you like this plan.  You can change it if you want. Small talk topics

18. Sample dialogue B A: Mr. Hu, on behalf of TPV, I’m very glad to welcome you here. Please let me introduce myself. I’m Susan Wang. Nice to meet you. B: Nice to meet you too, Susan. A: May I help you with one of your bags? B: Thank you! You’re so sweet. A: My pleasure. There is a car waiting for you. Pls come this way.

19. Sample dialogue B A: How was your trip? B: A little tired. A: Sorry to hear that. Anyway, we have reserved a room for you at Rongqiao Hotel.You can have a good rest. B: Thanks!! A: So how do you find our weather? B: It’s hot. When I left home, it was only ten degrees. A: Yeah, a little, but I heard it’s going to rain this afternoon.

20. Sample dialogue B B: Great! A: This is the hotel where you’re going to stay. Shall we go to the reception desk and check in? B: OK! A: Now everything is OK. If you encounter any inconvenience, pls do not hesitate to let me know. And I will pick you up at 8:00 tomorrow morning in the hotel hall. Is it ok for you? B: Yes, thank you! See you! A: See you!

21. 21  KATE MCKENNA: Hello, Kate Mckenna.  凯特．麦凯纳：你好， 凯特．麦凯纳。  EDWARD GREEN: What is Kate's job?  爱德华．格林：凯特的工作职责是什么？  JENNY ROSS: She is Head of Sales. She's good.  詹妮．罗斯：她是销售部的主管。她很能干。  EDWARD GREEN: Where does she fit into the company structure?  爱德华．格林：她在公司架构中的位置是怎样的 ?  JENNY ROSS: Here's the company structure. You see Don is Sales and Marketing Director and is on the Board. Kate reports to Don. You are here and you report to Don.  詹妮．罗斯：公司架构是这样的。堂是销售和市场营销总 监，是董事会的成员。凯特向堂报告工作。你的位置在这 儿，你向堂报告工作。

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