1. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 1 Problem Summary Relevant search doesn’t work correctly. When we enter the text to the Request Support menu on Self-Service Portal, context search doesn’t work correctly. Especially Japanese words doesn’t search.

2. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2 Relevant search doesn’t work correctly. IT Article, User Questions, catalogue aren’t searched shortly after entering description. Relevant articles, questions, and Catalog items aren’t displayed. v v

3. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 3 Relevant search doesn’t work correctly. But, after clicking “After friends” or “Help Friends” menu, “Select a support offering” are displayed. But IT Articles and User Questions are not displayed. Of course I’ve already register IT Articles and User Questions matching this Request. ① Write some words. ② Click this menu. ③ Back to this menu ④ Then results were displayed. v v ④ But these are not displayed.