1. Meet Mr T Case Mr T  T stands for Togetherness  As Mr T you try to draw other people into the case-process.  Make sure:  That you include other people in the process  That you communicate about the process and keep all stakeholders informed

2. Meet Mrs G Case Mrs G  G stands for Goal  As Mrs G you are goal- directed. You are conscious of the fact that the process needs a clearly defined goal in order to be successful.  Make sure that:  There is a specific goal  They set a realistic time-frame  The effect (the result) can be measured  The actions or solutions don’t exceed the goal or the scope (the boundaries) of the project

3. Meet Ms A Case Ms A  A stands for Analytic  As Ms A you know it is important to map out a situation thoroughly before you design the process  Make sure:  The actual situation is clear and the problem is identified (or the challenge is defined)  All necessary data are collected and analysed  Alternative solutions are listed

4. Meet Mr P Case Mr P  P stands for Process (or Project)  As Mr P you are aware that the case-process should pass through successive stages and through rapid cycles  Make sure:  You don’t get stuck in planning.  You don’t forget to assess things or to adjust things after having assessed them.  Ask if it is possible or desirable that you split up the process into subgoals (i.e. into two or more rapid cycles, each with a specific subgoal).

5. Meet Mrs C Case Ms C  C stands for Challenge  As Mrs C you are a very positive person. You always turn problems into challenges.  Make sure:  You reframe problems into challenges  You give people a feeling of success  You make things fun