1. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 6 Traditional Training Methods Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall

2. Training Methods Purpose: Understand how to use each of the methods to maximize learning

3. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Training Methods  Lectures & Demonstrations  Experiential Techniques  In Basket  Case Studies  Equipment Simulations  Role playing  Behavior Modeling  Business Games  Computer Based Training  Programmed Instruction  Interactive Multimedia  Virtual Reality  Web-casting  On the Job (not covered in class)

4. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Lecture/Discussion Most common component of training Every other method uses the lecture to some extent. Can be delivered:  orally  in written form  On electronic media (DVD, iPod, cell phone, etc.)

5. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Lecture/Discussion Pre-delivery Development  Gather your content  Organize logically  Start lecture with goal AND how you’ll get there  Connect with previous learning  Deliver Content  Connect each component with goal  End with review  Include a variety of visual and auditory experiences  Find ways for trainees to participate

6. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall  Include discussion/facilitation  Use visual aids  Put online  Involve note-taking  Demo if Possible??

7. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Just because you have a Power Point slide show doesn’t make it interesting

8. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall What drives you nuts about slide shows? Use the guidelines in the text when creating your slides Crowded slides All text, no images Trainer reads slides Trainer stands in front of screen Fonts are too small

9. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Presenter Do’s  Know your content very well  Talk about your content conversationally  Engage trainees  Observe trainee reactions  Encourage questions and responses  Listen effectively and actively  Use humor and give interesting examples

10. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Presenter Don’ts Avoid Platform Errors such as:  Monotone speech pattern  Have your back to the trainees while talking  Allowing long, non-relevant side tracks  Reading rather than speaking to trainees  Standing in front of the projection screen

11. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Additional Presenter Don’ts Avoid Platform Errors such as:  Distracting gestures and body language  Projector on with no image or irrelevant image  Losing your place becomes an event  Too many space fillers (umm, ahh, ya know, etc.)

12. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Match Content and Pace to Trainee Readiness Match complexity level and the pace of the lecture to the trainees’ ability to comprehend Options:  Train different levels separately if possible  Develop and use pre-training materials and/or experiences to get everyone up to speed for training.

13. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall DEMONSTRATIONS  Demonstrations are lectures with a “show how to do” component. Process: Break down into logical parts or sequences (have check list) Explain each step and its objective(s) Ask for questions after each part Review and summarize at end

14. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Training Method Effectiveness at Meeting KSA Objectives Goal of Training KnowledgeSkillsAttitude Training Methods Declara- tive ProceduralStrategicTechnical Inter- personal Lecture: Straight a321113 Discussion432114 Demonstration142443 a This rating is for lectures delivered orally, printed lectures would be one point higher in each knowledge category Pg. 201

15. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Experiential Methods: Simulations & Games Experiential Methods: Simulations & Games In Basket Role playing Business Games Equipment Simulations Behavior Modeling Case Studies

16. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall For Experiential Learning The key is: Physical and psychological fidelity The closer you can come to what it would be like in the “real world” the better. Identical Elements vs. General Principles

17. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Experiential Learning Model Experience (life or some exercise/game) Activate memory Recall previous knowledge Experience (life or some exercise/game) Activate memory Recall previous knowledge Practice (try it out) Behavioral reproduction Practice (try it out) Behavioral reproduction Generalize (relevancy to other situations) Individual activity Symbolic rehearsal Generalize (relevancy to other situations) Individual activity Symbolic rehearsal Processing (analysis of experience and information ) Retention * Coding * Organization Processing (analysis of experience and information ) Retention * Coding * Organization Lecturette (provide information) Retention * Coding * Organization Lecturette (provide information) Retention * Coding * Organization

18. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Simulations  Equipment  In-Baskets  Case Studies (any size, small vignettes to 50 pages)  Role Playing (actual behavior) Feedback = critical piece and usually not done well  Behavior Modeling (observe then do)  Video better than live

19. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Delivery of Simulations  Equipment: Must have simulation equipment.  In-Baskets: Can have some things on video  Case Studies: Paper, Live, Video or any combo  Role Playing: Can have situation on paper, live or video. Trainees then act out roles. Demonstration role play Demonstration role play can be live or video.  Behavior Modeling: Video better than live

20. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall BUSINESS GAMES:  Can be paper, board, video, computer  Should be fun and interesting  Make sure you have enough time  Before starting make sure trainees  Understand objectives  Understand rules and procedures  Make sure the game allows  Trainees to make decisions, examine feedback, make new decisions, receive more feedback, etc.  Reflect on and capture lessons learned

21. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall  Memory games such as Jeopardy are not business games.  They are useful as a review and reinforcement of key learning points.

22. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Effectiveness of Games and Simulations: Goal of Training KnowledgeSkillsAttitude Training Methods Declar’ProcedurStrategicTechnic. Inter- person. Equipment Simulators132512 Case studies224223 Business games2352 2b2b2b2b2 In-Basket1341 2c2c2c2c2 Role play12224 5d5d5d5d Beh. Modeling133453 b If the business game is specifically designed for interpersonal skills, this could be a 4. c If multiple in-baskets were used this rating would be 3. d Specifically role reversal. Pg. 201

23. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Keep Training Energized With CPR  Create energizing activities in which:  C  C ontent is excellent and relevant  P  P articipation is encouraged R  Learning is R einforced Exercises = Participation & Learning Reinforcement

24. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall What methods will work for the different learning styles?

25. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Index of Learning Styles What methods work for these learners? Active –Reflective

26. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Index of Learning Styles What methods work for these learners? Sensing – Intuitive

27. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Visual – Verbal What methods work for these learners?

28. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Sequential - Global What methods work for these learners?

29. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Trainer Process for: On the Job Training 1. Prepare  Break down job into important steps. Have a checklist.  Have necessary equipment, materials and supplies ready.  Rehearse yourself!!  Put learner at ease

30. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Trainer Process for: On the Job Training 2. Present (Train)  Tell trainee the objective and steps involved  Show (demonstrate) trainee how to do the task  Explain the key points  Ask for questions and repeat if trainee seems confused

31. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Trainer Process for: On the Job Training 3. Have trainee Try Out  Have trainee talk thru & explain steps  Have the trainee do each step  Praise for correct work  Correct mistakes until task is performed correctly  Praise trainee for completing whole task correctly