1. Information Technology Planning and Management (ITPM) إدارة وتخطيط تكنولوجيا المعلومات Dr. Naji Shukri Alzaza University of Palestine February 2013

2. Module 2 INFORMATION SYSTEMS PLANNING

3. Types of Planning Strategic OperationalTactical Dr. Naji ShukriAlzaz, ITPM 3

4. Types of Planning FocusHorizonIssuesPrimary Responsibility Strategic3-5 YearsVision architecture, business goals Senior management, CIO Tactical1-2 YearsResource allocation, project selection Middle managers, IS line partners Operational6 Months-1 YearsProject management, meeting time and budget targets IS professionals, line managers, partners Dr. Naji ShukriAlzaz, ITPM 4

5. Why Planning Is So Difficult Dr. Naji ShukriAlzaz, ITPM 5

6. Traditional Strategy-Making Business Strategy Business decision Objectives and direction Change Systems Strategy Business-based Demand-oriented Application-focused IT Strategy Activity-based Supply-oriented Technology-focused Step (1) Where is the business going and why ? Step (2) what is required ? Step (3) how can it be delivered ? Supports business Direction for IS Infrastructure and services needs and priorities Dr. Naji ShukriAlzaz, ITPM 6

7. SEVEN PLANNING TECHNIQUES 7

8. 1. Stages of Growth Organizations go through four stages in the introduction and assimilation of new technologies: Dr. Naji ShukriAlzaz, ITPM 8

9. 2. Critical Success Factors Dr. Naji ShukriAlzaz, ITPM 1. Industry2. Company Company itself Company situation within the industry 3. Environment Consumer trends Economy Political factors 4. Organizational factors Unaccepted company activities 9

10. … 2. Critical Success Factors … Dr. Naji ShukriAlzaz, ITPM 10

11. 3. Competitive Forces Model Dr. Naji ShukriAlzaz, ITPM 11

12. 3. Competitive Forces Model (strategies) Dr. Naji ShukriAlzaz, ITPM 12

13. Dr. Naji ShukriAlzaz, ITPM 4. Value Chain Analysis 13

14. 4. Value Chain Analysis… Dr. Naji ShukriAlzaz, ITPM 14

15. 5. E-Business Value Matrix Dr. Naji ShukriAlzaz, ITPM are projects to provide a fundamentally new way of working in overhead areas, not business- critical areas. New fundamentals projects revolve around providing faster access to information. Operational excellence projects test new technologies and new ideas, and thus are risky. Rational experimentation projects, if successful, have the potential to impact the entire company, and perhaps even the industry. Breakthrough strategy 15

16. 5. E-Business Value Matrix… Dr. Naji ShukriAlzaz, ITPM 16

17. 6. Linkage Planning Analysis Dr. Naji ShukriAlzaz, ITPM 17

18. 7. Scenario Planning Dr. Naji ShukriAlzaz, ITPM 18

19. Dr. Naji ShukriAlzaz, ITPM 19

20. Dr. Naji ShukriAlzaz, ITPM 20

21. Quiz #2 Q1:True or False 1.The Issues of strategic planning are Resource allocation and project selection 2.Electronic channels should not plan to deliver the information component of products and services. Q2 : Answer one only: 1.Why planning is so difficult ? 2.What are the seven planning techniques ? Dr. Naji ShukriAlzaz, ITPM 21