1. Business Letters

2. Letters: layout Headed paper? Date Recipient’s name? Recipient’s address Salutation: Dear Sirs, Dear Sir or Madam, Dear Mr Brown/Dear Ms Brown 2

3. Layout Subject line The body: paragraphs – Reference and reason for writing – Matters arising from the task (2-3 par) – Expression of expectations and the close 3

4. Layout Complementary close – Yours sincerely (When salutation is ‘Dear Mr Brown’) – Yours faithfully (When salutation is ‘Dear Sir or Madam) Signature block – signature – Printed name – Position – Enc: enclosures 4

5. Letters: phrases (the beginning) Further to: our telephone conversation/your advertisement/your letter With reference to… Thank you for your letter of… I am writing to…. I am replying to your letter of…. We are a company… We were very pleased to receive your equiry

6. Letters: phrases (the close) Thank you for your help Meanwhile, if there are any further details, please contact us Please contact us again if we can help in any way, there are any problems I/we look forward to hearing from you/meeting you/doing business with you/ your reply/your response We hope this receives your immediate attention

7. 7 Thank You