1. Gate Keeping at National and Sub National Level – the Role of the State Angela Taylor, Oxford Policy Management Introduction to Work Group 4

2. 1 Key resource persons Technical Resource: Ms. Vesela Banova, Deputy Director, State Agency on Child Protection, Bulgaria Rapporteur: Ms. Carolyn Hamilton, Director, Children’s Legal Center, Essex University, UK

3. 2 Purpose of the working group Focus on system reform Explore the different components, regulators, and processes that inform gate keeping. Gate keeping - establishment of control and other mechanisms facilitating the flow of service users within the system and assuring the quality of services. Service quality - assessed in terms of the satisfaction of users, best interests harmonised with equitable distribution (among regions and localities) of the available State and other resources.

4. 3 Topics Topics will be focused on: Good practices; Lessons learned; and Concepts, methodologies and tools.

5. 4 Agenda Topic I: Assuring service quality and controlling systems performance presentations Ms. Veesla Banova and Ms. Angela Taylor Discussion Topic II: Quality assurance through improvement of data base and measurement tools Presentation Mr. Muhamet Gjocaj, Ms. Elena Tudor, and Ms Bojana Rozman Discussion Summing –up and recommendations

6. 5 Expected Outcomes Key Conclusions and recommendations Identify key stumbling blocks. What is not currently functioning well and why? What are the barriers to ensuring effective gate keeping and quality of services? Identify good practice and lessons learned? Determine long term strategic solutions – What needs to happen in the longer term to overcome these current problems? Identify specific next steps – What can we do immediately? Identify what issues/questions we can not answer here which need further examination?