1. Stephen Magorrian Managing Director

2. Career “Highlights” Joined the Belfast Telegraph in January 1983 as Assistant Accountant Got promoted to Deputy Management Accountant And then ‘Senior Accountant’ Left and joined Guinness Northern Ireland as Company Accountant That was 8/8/88

3. Career ‘Highlights’ Spent 15 years with Guinness Worked as; –Company Accountant –Computer Project –Irish Pubs in Europe –Contracts Manager –Sales Manager –Sales Director –Strategy Department

4. Made redundant in 2002 Needed another job Joined Botanic Inns in 2003 Became Managing Director in 2004

5. Company Vision & Mission Statement COMPANY VISION “WE WANT OUR CUSTOMERS TO RETURN AGAIN AND AGAIN” MISSION STATEMENT “TO SHARE A COMMON GOAL WITH BOTH THE CUSTOMER AND EMPLOYEE”

6. A time of significant change Some thoughts and Maxim’s

7. Danny Meyers:  “People come for what they see”  “They return for how they’re made to feel”

8. More from Danny Meyers:  “Always write the last chapter”  Hospitality versus Service

9. “If you want to know what excellence is …” Ask your excellent people”

10. “The most powerful answer a manager can give:...” “I don’t know – what do you think?”

11.  Trust your people…  9 times out of 10 they will surpass your expectations

12.  The quality of our industry in Northern Ireland is as good as anywhere in the world  If you’re excellent, don’t be afraid to say it

13.  If you would like a bible  First break all the rules by Marcus Buckingham Curt Coffman

14.  There is no ‘I’ in team  “Bull-shit”  Managers should manage their people

15. An Old One  Turnover is Vanity  Profit is Sanity  Cash Flow is Reality

16. Uncovering Our Stories Do you know the history of your outlet? Do your staff know that history? Do you know enough about your area? Do your staff know enough? Can you engage with visitors?

17. What Can You Do? Who’s running Tourism in your area? What are they doing? How can you help? How can you influence? What organisations / bodies can you join? Are you prepared to lead the way?

18. Hospitality - Its All About Having Fun