1. Level 3 Student’s name:

2. 1. Listen and read this telephone conversation, here is the transcription. Look at the expressions you find in blue, they are polite expressions. http://www.youtube.com/watch?v=RQ1bTQU2ag0 Businessman: Bolton Lumber Company, this is Jim Speaking. How may I help you? Carpenter: Hi, do you sell maple plywood? Businessman: Yes, how many sheets? Carpenter: I need eight sheets. Businessman: OK, our order minimum is 10 sheets. Carpenter: OK, I’ll get ten sheets. Businessman: ten sheets of maple plywood would be 600 dollars. Carpenter: How much would the freight be to the Miami Beach Port? Businessman: OK about shipping, I’ll call the freight company today and I’ll call you tomorrow with a freight quote. Can I get your name and phone number please? Carpenter: OK, my name is Phil and my number is 759 1234. Businessman: Alright, thanks, bye. Carpenter: Alright, sounds good..

3. 2. Watch this video on telephone conversation etiquette.this video Phone expressions: http://www.youtube.com/watch?v=Sizse4t4Su4 Hello: salutation. This is: informing who speaks. How may I help you? What do you need? ACTIVITY 3.What polite expressions can you notice in this phone conversation?this phone http://www.youtube.com/watch?v=YRCgLocHB4E POLITE EXPRESSIONS List:

4. ACTIVITY 4. According to the last videos, give instructions or recommendations to make a correct phone call. Use the imperative form: -Say hello when you call. ACTIVITY 5.. Record a phone call with your voice in which you use the steps correctly. Write the transcription. PHONE CALL A B A B A B A B A