2. Background MCaN Older People PFPI funding- Older People Experience and Participation Project

3. Project Aim Our aim is to transform the way we deliver health and care services with and for older people in Lanarkshire. We want our staff to hear the experience of people who use services and to work with them to create a system that empowers older people and their carers. We want to develop staff to listen, inform and enable older people

4. Main Project Deliverables 1.The development of an approach to communication and engagement that: Shares the needs and experiences of older people, their carers and clinical and care providers in ways that are accessible and promotes shared understanding Develops and articulates, simply and clearly, shared values and commitments Celebrates success and improvement when we get things right. Supports feedback and organisational learning when we could have done things better

5. Main Project Deliverables 2. the development and testing of tools, techniques for engaging vulnerable older service users who have significant physical, cognitive and communication issues

6. Project Outputs Rising to the Challenge developing 21 st Century Healthcare for Older People World Café Event Individual interviews/ patient stories Engaging with Older People Resources

12. Communication tools Engaging with Individuals: Person centred and Personal outcomes focused Person centred thinking with older people Talking Points: A Personal Outcomes Approach Talking Mats Memory Boxes The CARE measure Promoting self-management Gaun Yersel: The Self Management Strategy for Long Term Conditions in Scotland Supporting People with Dementia, and their Carers And Still the Music Plays, a book about dementia The Senses Framework Finding the Right Words, A digital story Sensory Impairment and Older People Hearing and Sight Loss in Older People: Factsheet End of Life Care The Liverpool Care Pathway

13. More Information Trudi Marshall NHS Lanarkshire Practice Development Practitioner Older Adults Trudi.marshall@lanarkshire.scot.nhs.uk Anne.hendry@lanarkshire.scot.nhs.uk