1. Change Management Week 13 (B) 2BA3 __________________________ Dr. T. McAteer DeGroote School of Business McMaster University

2. Change Management Formal process intended to facilitate the implementation of something new - Outsourcing - Technology (eg. new software) - Organizational structure (eg. teams) - Work processes (eg. new systems/tools) - Rewards/pay structures (eg. merit pay)

3. Lewin’s Three-Step Model 1.Unfreeze - support all driving forces - inhibit any restraining forces 2.Move - implement new policies/processes, etc. 3. Refreeze - stabilize driving/restraining forces - prevent “backsliding”

4. Bridge’s Transition Process Endings Neutral Zone Beginnings

5. Jeffers’ “Feel the Fear and Do It Anyway” Move from “pain to power” Opposite of procrastination Flight, Fight, Freeze

6. LSI Circumplex In-class Exercise S + T = R (refer to handout in class) What are the behaviours associated with Change Leaders? What are the thinking styles required to “Embrace Change”? (Ideal LSI Profile)