1. The Evolution of Behaviour Change Programmes. Bringing it North, Taking it South – What we learnt from English Sustainable Travel Towns; What we have to teach about Local Sustainable Travel Dumfries Conference 20th November 2012 Martin Higgitt & Nicola Scott

2. Dumfries Conference 20th November 2012 Martin Higgitt & Nicola Scott Wot we learnt

3. GoSmart Dumfries 3

4. The GoSmart Brand 4

5. Personal Travel Planning  JMP commissioned to deliver PTP:  Target minimum 12,500 households over two summers  Engage minimum 5,000 households 5

6. Bringing it North 6  Understanding of behaviour change & social marketing  Inbuilt into method  Face to face engagement  Delivered by locally recruited and trained team

7. Bringing it North: Project set up

9. 9 Bringing it North: Recruitment

10. 10 Bringing it North: Targeting

11. 11 Bringing it North: Community stalls

12. 12 Bringing it North: Community events

13. 13 Bringing it North: Community Groups

14. PTP Results 14  16,584 households targeted 33% above target  6,872 participants 37% above target  1,206 participants at events 18% of participants  5,182 GoSmart Travel Club members  5,619 challenges issued  14% challenges returned  56% suggested they completed challenge  Customer satisfaction  99% satisfaction with service provided  98% rating quality of information as good or very good

15. PTP Results 15  508 after-care surveys showed changes in walking, cycling, bus and car use:  81 mins per week walking  78 mins per week cycling  56 mins per week bus use  22 miles per week less car use  85% brand recognition

16. Taking it South: branding and marketing 16

17.  Some people not engaging at door happy to engage at events  You come to an event on your own terms at your own time  Integrates into community  High footfall / awareness building / trust building Taking it south: Community events 17

18. Community events: Go Bike in the Park 18

19. Taking it South: Community groups 19  Identify and contact broad range of community groups  Offer menu of participation options  Identify and use “gate-keepers”

20. Taking it South: action oriented  Activities at events  Challenges, incentives and rewards  Community group challenge 20

21. Taking it South: action oriented

22. Taking it South: individuals’ capacity to engage 22  How much involvement do people want?  Some people want more than we offer  Although, many of our ‘champions’ are ‘serial volunteers’

23. 23 Taking it South: individuals’ capacity to engage

24. Taking it South a fantastic team 24

25. Creating a legacy: GoSmart Lockerbie  6-month extension to the GoSmart Dumfries project  Nicola retained to deliver project, with occasional help from some of previous travel advisors and Dumfries and Galloway Council staff  Rationale was to interact with residents in Lockerbie about their travel options under the GoSmart Lockerbie banner  Launch event was arranged in Lockerbie to publicise the project  Workplaces were also targeted in Dumfries

26. Activities No residential door-knocking: focus on local community engagements Residents informed about project through leaflets Key points in the community such as library and town hall chosen to host ‘GoSmart Travel Hubs’ Big focus on schools Utilised local media channels such as newspapers and postering in shops 26

27. 27

28. Results Scottish Government target of 1000 new households in Lockerbie to be engaged with Exceeded this target by engaging with 1028 individuals Range of community groups and schools took part in GoSmart Lockerbie Two workplaces in Dumfries completed travel plans 28

29. Results 29

30. Lessons Learned Small scale PTP can be effective Brand awareness is critical Importance of using local knowledge and community hubs to engage Sustainable travel can be promoted through schools in a variety of ways Leaflet drops without personal engagement do not give high returns of participation Workplace engagement takes longer to establish 30

31. Creating a legacy through t’internet