1. Patient Forums Plus91 Technologies Pvt. Ltd. Adding Value to Healthcare

2. Idea Build a Portal which offers fair, verified and level field for doctors and patients to sort their issues. Easy to access, add, discuss and close a dispute. Access Legal options directly. Access MCI database and lodge complaint directly.

3. Solution Competitors Complaintboard.in Indmedica.in Consumer-complaints.in Not Topic specific No verification of person complaining/defending No added options for legal aid.

4. Solution Key Features Local Database of Doctors and Hospitals for accurate identification Identification and verification of Patient Complaining via SMS and ID Proof Alerting a doctor/hospital about the complaint and reminders towards resolution Access to Legal opinion and Lawyers Ability to upload legal documents/reports as evidence. Complainant has option to lodge actual MCI complaint from portal

5. Key Ingredients – Must Haves Verification of Complainant Pre-stored Doctor database for a start Link to directly submit MCI complaint Legal Tie-ups for opinions

6. Patients Expectations Attention Listen complaints Pass this complaints to Doctors Complaints to be solved in time

7. Why Will Patient Come to Us Easy to access Quick answer to their questions Helps in gaining confidence by reading solved queries Getting updates about their complaint Create legal process for their complaint If it not solved in time Live chatting with Health Professionals.

8. Why will Doctor be Interested in Joining US Complaints only from verified sources Complaints doesn’t show to every one If someone complaints against Doctors, we can suggest lawyer for them through over site Will earn money from replying complaints Take a signed consent form from the patients that they will not post wrong complaints.

9. How To Make Money Complaint fee for patient Registration fee for lawyer Make online Medical Shop

10. Why will it work? No current standard portal No response for most complaints Solving a genuine and growing problem Provide a Live chatting,Video Conferencing Functionality so that patient can directly talk to doctor. Because it will report the situation to the Chief Executive of the private hospital or clinic in which you were treated. This should trigger an investigation by the CEO, the hospital’s compliance officer and by the Medical Advisory Committee (MAC) of the hospital.

11. Marketing Strategy Hospital -Organized complaints system. -Response of queries with respect to date and time.

12. How to inform patient about forum? Every patient should be given information about the hospital and complaints procedures when he or she is registered on arrival. By Advertising On Facebook.

13. How to inform doctor about forum? Through Facebook. By launching an IPhone/Android App. MR will go to Doctors and tell about Forum.

14. Thank You Any Questions?