1. Scrutiny Workshop 6 Effective Tenant Scrutiny Conference: 15 th July 2011

3. What our tenants told us……

4. Teign Housing Board Tenant Scrutiny Panel Senior Management Team Co-regulation: the Teign Housing Tenant Scrutiny model Performance monitoring and tenant involvement

5. What we wanted from tenant scrutiny (guiding principles) a tenant-led scrutiny process clear and agreed roles, rights and responsibilities a robust strategic scrutiny approach as part of governance a co-regulation approach

6. Terms of Reference – very important! aim and role of the Panel description of duties access to information and sharing outcomes membership and recruitment training and development resources code of conduct impact assessment

7. Supporting Panel members induction process for new Panel members skills analysis and appraisals team building, communication skills facilitated service review process – training in how to conduct an inspection – benchmarking best practice analysis, value for money conducting surveys, report writing etc

8. Supporting Panel members £10 voucher for attending quarterly monitoring meetings and £30 voucher for service review admin and other support provided by Community Development Team

9. Teign’s top tips for tenant scrutiny…… build from where you are – aim for sustainability involve board/mgmt/staff /tenants in design – buy in make sure you have effective communication links – no doubling up of work and must link to governance organic, not fixed – flexibility to respond link to cross cutters and decision making timetable take everyone with you – TAKE TIME!

10. Why tenant scrutiny has worked for us……. tenants actively making strategic recommendations (two service reviews) accountability (staff, tenants and Board) the Board has become closer to service delivery Value for Money approach tenants are real partners in shaping policy and resources

11. The future………. assess the approach – has it worked for tenants and organisations? how can we improve the process? young auditors group

12. ANY QUESTIONS?