2. Phase I: Goals, Modality, Length Phase II: Goals, Objectives Phase III: Implementation Phase IV: Evaluation Instruments

3.  Understanding of cultural diversity  Develop involvement in community-oriented activities ADDIE Model ~ Analyze, Design, Development, Implementation, Evaluation Mager & Gooler approaches Length: New carriers @ initial hire Retraining: 6 mos, then annually Retraining: quarterly (community activities)

4.  Understanding of cultural diversity Objective 1: Learn basic definitions & concepts Culture, race, ethnicity, stereotype, prejudice, values, discrimination Objective 2: Explore Internet for demographics Objective 3: Investigate core values Objective 4: Role playing

5.  Develop involvement in community-oriented activities Objective 1: Recruit, nominate, select, diversity committee Objective 2: Conduct informational forums Objective 3: Identify opportunities to gain insight

6. Start Date: February 2015 Facilitators: USPS managers & supervisors Learners: USPS City & Rural Carriers Admin Support: USPS Canton Station Formative Assessments: Quiz, Internet searches, role playing

7. Details:  COCDT packets & Instructions delivered 30 days prior  1 hour sessions per week (4 weeks to complete diversity source)  Design Team Field representative visit  Plan luncheon to promote COCDT  Score of 90% or better required  Internet research required  Completion Certificate awarded

9. Diversity is not to be feared but reverenced for its contributions and benefits that comes from its traditions, values, customs, and sovereignty. The COCDT is a tool for exemplifying and bring awareness of the cultural richness that resides in the communities the United States Postal Service serves. *ClipArt courtesy of MSOffice 2007.

10. Brown, a., & Green, T. D. (2011). The Essentials of Instructional Design: Connecting Fundamental Principles With Process and Practice (2 nd ed.). New York, NY: Pearson Publishing. Chevalier, R. D. (2011). When did ADDIE become addie? Performance Improvement, 50(6), 10-14. doi:10.1002/pfi.2021 Saphier, J. (2011). Outcomes: Coaching, Teaching Standards, and Feedback Mark the Teacher’s Road to Mastery. Journal Of Staff Development, 32 (4), 58-62 Shibley, I., Amaral, K. E., Shank, J. D., & Shibley, L. R. (2011). Designing a Blended Course: Using ADDIE to Guide Instructional Design. Journal of College Science Teaching, 40(6), 80-85.