1. WATER SERVICE SECTOR PERFOMANCE IN KOSOVO Qamil Musa, WWRO July, o8 2013, Prishtina

2. Information’s provision of performance in whole, Representative indicators (production, sales, NRW, service coverage, the cash flow, capital expenditures, etc..) Comparative analysis of actual achievements / planning, Performance evaluation period for several years, 4 years (2009 to 2011) and (2012) of current tariff process (2012-2014).

3. In general, in 2011 has been marked the production increase,while in 2012 has been marked decrease In 2012,are produced over 138 million m3 drinking water, for 8 million m3 less Water sales during 2009-2012 were almost unchanged (56-58 million m3) NRW very high in 2012,respectivelly is 80 million m3, or 58%, Over 50% of NRW is commercial loss which is caused by the misuse of water,

4. Water and Waste water service coverage has marked increase of trends,  In 2012, it has reached the level of 78%, (13%)  Waste water coverage has marked a positive trend,  In 2012 has reached the value of 56% (5%) RWC projections with the tariff developed process (2012-2014) for 10,000 customers,  Planning's are met:  In water services 10.781 new household customers, In wastewater services 19.508 new household customers. :

5. Turnover (billing) in 2012 in monetary value has been improved to 5,313,454 €, compared to 2009, or in percentage 23% Collected cash in monetary value at the sector level also in 2012 has marked improvement for € 5,458,445 or in percentage for 37% compared to 2009. Collection rate in relation to billing at the sector level in 2012 was 70% or 7% higher than in 2009.

6. 2009-2011, planned 108 milion€ realizated, 13.0milion € (12%) water, 95 %, UZ, 5% Total value of water and wastewater capital expenditures Company2009201020112012 RWC‘Prishtina’1,021,667.19 871,374.001,054,659.844,991,709.32 RWC‘Hidroregjioni Jugor’ 251,085.06 193,405.001,900,664.483,329,802.00 RWC ‘Hidrodrini’ 157,532.951,489,854.00 856,345.044,660,743.00 RWC ‘Mitrovica’ 380,847.59 63,055.00 780,543.16 21,472.35 RWC ‘Radoniqi’ 12,728.10 163,969.00 173,472.81 390,477.00 RWC ‘Bifurkacioni’ 247,817.47 182,746.00 272,112.50 690,226.00 RWC‘Hidromorava’1,561,406.001,191,900.00 152,363.551,343,401.00 Total3,633,084.364,156,302.415,190,161.3715,427,830.67 2012-2014- planned 95 milion € From own resources - 25 milion€ From donations -70 milion € 2/3 in water supply 1/3 in waste water services. Planned for 2012,- 43,1 milon € Carried out 15.4 milon€, 36%of plannings Water -90%, Wastewater 10% Own -8% (92% donations)

7. RWC, have managed better production of water quantity by RWC, Decreased NRW Decreased water production expenditures Service coverage has marked positive trends Overall, RWC’s are improving the billing efficiency and collection every year. Planned targets for billing, collection, could not be reached, has seriously restricted RWC’s to implement their investment programs, Capital investment expenditures are increasing. Expenditures Values ​​ (2012), are promised that he would be meet (2012-2014), In general, the water service sector is improved in 2012/2009