1. Soft-ex – bringing intelligence to telecom data Lindsay Simpson – Senior Channel Manager

2. Strong Telco & Enterprise client base Our reputation has been built on our focused commitment to our clients Through our partners we have consistently delivered first- rate solutions for over two decades Select clients Select partners Operational for over 25 years in EMEA 1 Million+ end points being managed under SaaS 10+ years SaaS experience Strong and trusted partner relationships Certified with the major PBX suppliers plus 400+ formats

3. KEY BUSINESS AREAS Soft-ex call management software interprets the raw CDR data and allow the user to produce graphical reports.  Cost Management  Monitor and control spend on fixed and mobile calls  Hold sites/departments/cost centre and individuals responsible for their own spend  Soft-ex software can also discover instances of Telephone fraud  Infrastructure Management  Network capacity - does it match the business requirements  Identifying under utilised or zero usage extensions  Identifying surplus trunks where customers are paying rental for unused lines  Examines trunk usage and call patterns – do they require extra capacity or can cost savings be achieved  Performance Management  How many missed calls  Response time to answer  Volume of calls to operator Business Areas

4. (IP) PBX Network LAN or V24 / RS232 Optimiser Server Mobile CDR’s received either from Carrier’s FTP website or customer CD Alerts on potential toll fraud and exception events End User Browser Internal Directory How Soft-ex on site solution works