1. IT Strategic Plan Project Consultation with Web Advisory Committee 19 December 2012

2. The IT Strategic Plan Project To create an Information Technology (IT) Strategic Plan to advance the state of IT to meet the opportunities for the University of Waterloo over the next 5 years. A uWaterloo IT Strategic Plan, not an IST plan! Answers the question of where IT should be headed together.

3. Major Deliverables and Timing September: Planning and organization October: Info gathering in advance of consultations November, December: Consultations By February: First Draft Strategic Plan Feb/Mar: Communications and refinements By end April: IT Strategic Plan – work starts!

4. Strategy Map as “Top Down” Development Model A visual approach for organizing your strategic objectives (the things you want to accomplish, where you want to go) in the areas of … – Stakeholders (people who need our IT services) – Resource Management (the money) – Internal Processes (what we do) – Organizational Capabilities (our skills, capacity)

5. Our Purpose (Mission) : Evolve an exceptional, innovative IT environment to enable engagement, creativity, and impact. Our Goal for 2018 (Vision 2018) : Enable the University’s mission through exceptional learning, teaching and research environments. V5.0 Draft uWaterloo IT Community CORE VALUES Stakeholder Internal Process Organizational Capabilities Resource Management Our Promise to Our Stakeholders: Inspiring and supporting the University of Waterloo through technology leadership and excellence. Enable the optimization of administrative processes across campuses Enable the achievement of uW teaching and student life-learning objectives Enable the achievement of uW research and scholarship objectives Empower the user and optimize their experience Exchange high quality data and information when, where, and how needed Enable timely access to the right integrated, cutting-edge information technologies Build a cohesive, knowledgeable IT community across the campus Build a culture of pro-active support and technology leadership Take an University-wide perspective to IT Build collaborative relationships with our Stakeholders and each other Make the necessary technology infrastructure and resource investments Optimize the allocation and use of our financial, technology, and human resources Understand the needs of our Stakeholders Continuously improve and optimize IT processes, workflow, and platforms Define IT accountabilities, responsibilities and authorities, available resources, and supports, and clearly communicate this to our Stakeholders Maintain a secure, reliable, accessible, and useable information and technology environment Understand, foster and leverage trends and innovations in information technologies Ensure data security, integrity, and privacy Provide knowledgeable, pro-active insights, advice, and solutions through effective governance ServiceOpenness & CollaborationKnowledge & CreativityOperational Excellence Take a design approach to IT development and implementation Be easy to do business with Enable University outreach activities

6. 8 Emerging Themes for IT 1.Enabling Research – common services, local specialty support 2.Supporting Student-Life – services, support to student use of technologies in life and study, environment for expanding learning 3.Enabling the Learning Environment – IT services and support for technologies in their application to the learning environment 4.Information Management –access to information to facilitate use of data, while maintaining security and privacy

7. Emerging Themes for IT 5.Governance – transparent, effective, participatory decisions 6.Supporting Business Processes – support admin functions by providing effective, efficient, and user friendly applications 7.Re-focusing Client Service – focus our decisions, support, and evolution of technologies in collaboration with our users 8.Campus Integrations – enable collaboration in IT support and development in our design and architecture; federated IT “Reputation” – embedded throughout

8. Questions What are the IT services that work well at uWaterloo? What are the challenges facing uWaterloo IT today? The next 3-5 years? How could our IT environment be improved? What IT priorities do we need to focus on?

9. Contact us … anytime! dave.wallace@uwaterloo.ca (CIO) dave.wallace@uwaterloo.ca andrea.chappell@uwaterloo.ca (Project lead) andrea.chappell@uwaterloo.ca Web Advisory Committee Members: Pat Lafranier & Natalie Cockburn Web site: https://uwaterloo.ca/it-strategic-plan/ – Survey on the site