3. Self Service Service Delivery & Automation Deploy Configure Service Model DC Admin Operate Monitor Virtual Physical Public Cloud Private Cloud Virtual Machine Manager Operations Manager App Controller Service Manager Orchestrator Data Protection Manager App Owner Application ManagementService Delivery & AutomationInfrastructure Management

4. System Center High-Availability Infrastructure IT Services & Automation Applications Extending System Center with Windows Azure

7. Server Redundant server deployments Run server inside a clustered VM Backup using DPM or Replicate using Hyper-V Replica Monitor with a SCOM Management Pack Database SQL Server 2012 AlwaysOn Clustering Replication / Mirroring / Backup to a secondary site Run SQL inside a clustered VM Backup using DPM or Replicate using Hyper-V Replica Monitor with a SCOM Management Pack

8. Advisor Cloud Service Redundant & distributed services on Azure App Controller, Orchestrator Web Console, Service Manager Service Catalog Load-balance network traffic Operations Manager Server Highly-Available Management Group Orchestrator Runbook Server Primary and redundant runbooks server failover VMM Library Server Run a file server on a failover cluster VMM Management Server Run directly on a failover cluster

11. Hyper-V Cluster Bare Metal Server VMM Server Configure storage Configure network Configure Boot & Install Hyper-V Role Failover Clustering Feature Storage Cluster Shared Volumes (CSV) Network 64 nodes per cluster 8,000 VMs per cluster 1,024 VMs per node

12. Microsoft Hyper-V vCenter Server VMware vSphere 5.1 Virtual Machine Manager Citrix XenServer 6.0 Host Group

15. Enable Feature Manage Baselines Scan Servers Remediate Servers Manage Exemptions

19. Heterogeneous monitoring

23. Online Snapshots Disk-Based Recovery Active Directory Tape-Based Backup Data Protection Manager Up to Every 15 minutes Disaster Recovery with offsite replication and tape Data Protection Manager

24. Site ASite B Synchronous or Asynchronous Replication between Storage Systems Or Backup, Replication, and Restore Physical Server 2 Physical Server 1 Physical Server 3

27. STANDARDIZATION SELF SERVICEAUTOMATION Give consumers of IT services the ability to identify, access and request services as needed. Controlled Empowerment Request offerings displayed based on user role Intuitive easy to navigate portal Automate the service processes and systems necessary to the fulfillment of consumer requests. Automate routing of requests for approval and notification. Automate provisioning of the service request Standardize the services providedby IT to consumers. Define the services to be offered Define the request offerings that will be contained within a Service Offering Identify who needs to be involved (approvals, notifications, fulfillment)

28. Configuration Manager Database (CMDB) RunbooksTemplatesServices Virtual Machines HostsUsers Templates Enables standardization and compliance Virtual Machine Manager Library DC Admin User Roles Publish App Owner

29. Triage and Remediate Discover application dependencies Monitor end user and application components Monitor end user and application components Isolate root cause Discover application dependencies Monitor end user and application components Monitor end user and application components Isolate root cause Monitor end user and application components Monitor end user and application components Discover application dependencies Triage and Remediate

33. Server-Side Monitoring the actual code that is executed and delivered by the application Client-SideSynthetic End-user experiences related to page load times, server and network latency, and client- side scripting exceptions Pre-recorded testing paths through the application that highlight availability, response times, and unexpected responses Infrastructure Monitoring Use the same tools to monitor with visibility across infrastructure and applications

34. Hybrid service Unified application monitoring across private and public (System Center Monitoring Pack for Windows Azure applications) Trigger remediation actions on Windows Azure applications from System Center CONTOSO Contoso Webstore Portal Databases Portal Watchers Web Roles StoreOrdersChicagoLas Vegas WebRoleInst1 WebRoleInst2 Private

35. Operations Manager Web Test Production Application Visual Studio 2012 Workitem + Results + Intellitrace Results Results + Intellitrace Call Web App Web Test + Target URL + Schedule Global Service Monitor ! On-Premise

36. Scale-out & health policy Service Template (Multi-Tier.NET App) SQL HW profileOS profile SQL profile Data Tier SQL DACConfiguration Service Template Library Scale-out & health policy App Server HW profileOS profile App profile App Tier Scale-out & health policy IIS HW profileOS profile App profile Web Tier W2K8R2.VHD OS settings MSDeploy package Configuration App-VConfiguration

37. IN PLACE UPDATES Change application or template settings without replacing OS image Change memory, update application package TEMPLATE DRIVEN Provide a single source of truth for service deployments Use Upgrade Domains to limit disruption of service during updates IMAGE BASED UPDATES Replace old OS image with new OS image Reinstall the application and restore the state

40. On- Premise App Controller MoveManage Azure IP Orchestrator App Controller Operations Manager Azure MP App Controller Monitor DPM Advisor

41. Online Snapshots Disk-Based Recovery Active Directory Tape-Based Backup Data Protection Manager Up to Every 15 minutes Disaster Recovery with offsite replication and tape Data Protection Manager