1. Lancashire Place Survey Gary Welch Ipsos MORI Social Research Institute 22 nd April 2009

2. The new Place Survey…  Measures 18 of the new ‘citizen perspective’ National Indicators  Ipsos MORI involved in the Pilot and survey development  Along with the tenant satisfaction ‘STATUS’ survey, replaces the suite of BVPI surveys  Prescribed postal self-completion methodology – as were the BVPI surveys - to allow for robust comparison of data between local areas and over time Please note these results are not yet finalised by CLG and may change slightly before publication

3. Methodology  Over 45,000 self-completion questionnaire sent to local residents –And over 16,500 returned throughout the county  Dual branding with district logo and county logo on each questionnaire  Fieldwork period from September 2008 to January 2009  Two reminders sent to non-responders  Results feeding into CAA and 18 NI set  Vital for LAA monitoring  These are draft findings at this stage!

4. Living in Lancashire

5. Satisfaction with local area is high (NI 5) Neither/nor Very satisfied Fairly dissatisfied Fairly satisfied Very dissatisfied Q Overall, how satisfied or dissatisfied are you with your local area as a place to live? Net satisfaction + 69 Base: All valid responses (16,359) Satisfied 79% 23% 56% 11% 7% 3%

6. Consistent satisfaction with local area (NI5) over time QOverall, how satisfied or dissatisfied are you with your local area as a place to live? % Satisfied% Dissatisfied Lancashire 2008/09 Consort average IM District average IM average Base: All valid responses 2008/09. * National figures based on Survey of English Housing 2006/07. 17,506 face to face interviews with representative cross section of adult English population in the year to March 2007. Trend data Comparative data Lancashire 2006/07 National* Data not available 77 79 81 78 86 11 9 8 10

7. Dissatisfaction with local area: subgroups QOverall, how satisfied or dissatisfied are you with your local area as a place to live? Dissatisfied Satisfied Age Gender Ethnicity 25-34 35-44 45-54 55-64 Male Female 65+ White BME Tenure Social rented Owner occupier Private rented Proportion who are dissatisfied Base: All valid responses (16,359) 18-24 79% 10% 15% 9% 14% 10% 9% 12% 6% 10% 11% 12% 11% 12%

8. Satisfaction with local area 13 % Agree that local services promote the interests of local residents Satisfied with local hospital Local public services are making the area cleaner and greener Feeling safe in local area after dark Satisfaction with parks and open spaces Feeling safe in local area during the day Satisfaction with how district council runs things 13% 12% 37% of variation is explained by the model Agree that parents take enough responsibility for their children Satisfaction with local bus services What is driving the satisfaction with the local area? Satisfaction with GP Agree that local public services are working to make the area safer 9% 8% 7% 6% 5%

9. Satisfaction with home as place to live is higher than average Lancs % Neither / nor % Fairly satisfied C % Very satisfied % Very dissatisfied % Fairly dissatisfied IM average Q How satisfied or dissatisfied are you with your home as a place to live? Single Tier average Base: All valid responses (16351) 86%87%89%

10. People over 65 are broadly more satisfied with both the local area and their home than residents overall (NI 138) Satisfaction with home % Neither / nor % Fairly satisfied % Very satisfied % Very dissatisfied% Fairly dissatisfied Satisfaction with area Base: All valid responses amongst over 65s (5,426) % of people aged over 65 who are satisfied with both home and area (N138) = 84% Base: All valid responses amongst over 65s (5,434) 86%94%

11. Quality of life – what’s important? Base: All valid responses 0 10 20 30 40 50 60 010203040506070

12. Quality of life – what’s important? % Most need improving locally % Important generally Base: All valid responses 0 10 20 30 40 50 60 010203040506070

13. Quality of life – what’s important? % Most need improving locally % Important generally Base: All valid responses

14. Quality of life – what’s important? % Most need improving locally % Important generally Clean streets Level of crime Base: All valid responses

15. Quality of life – what’s important? % Most need improving locally % Important generally Health services Affordable decent housing Clean streets Level of crime Base: All valid responses

16. Quality of life – what’s important? % Most need improving locally % Important generally Health services Traffic congestion Road/pavement maintenance Affordable decent housing Clean streets Activities for teenagers Level of crime Base: All valid responses

17. Quality of life – what’s important? % Most need improving locally % Important generally Cultural activities Education Access to nature Public transport Community facilities Sports & leisure Facilities for young children Parks and open spaces Wages/ cost of living Race relations Pollution Job prospects Health services Shopping Traffic congestion Road/pavement maintenance Affordable decent housing Clean streets Activities for teenagers Level of crime Base: All valid responses

18. Quality of life – what’s important? % Most need improving locally % Important generally Cultural activities Education Access to nature Public transport Community facilities Sports & leisure Facilities for young children Parks and open spaces Wages/ cost of living Race relations Pollution Job prospects Health services Shopping Traffic congestion Road/pavement maintenance Affordable decent housing Clean streets Activities for teenagers Level of crime Base: All valid responses

19. Isn’t the same as what most needs improving…… % Most need improving locally % Important generally Cultural activities Education Access to nature Public transport Community facilities Sports & leisure Facilities for young children Parks and open spaces Wages/ cost of living Race relations Pollution Job prospects Health services Shopping Traffic congestion Road/pavement maintenance Affordable decent housing Clean streets Activities for teenagers Level of crime Base: All valid responses

20. So where should the focus be? % Most need improving locally % Important generally Cultural activities Education Access to nature Public transport Community facilities Sports & leisure Facilities for young children Parks and open spaces Wages/ cost of living Race relations Pollution Job prospects Health services Shopping Traffic congestion Road/pavement maintenance Affordable decent housing Clean streets Activities for teenagers Level of crime Base: All valid responses

21. Community safety

22. Safety in the local area around average Base: All valid responses How safe of unsafe do you feel when outside in your local area….. Source: Ipsos MORI At night During the day % Very safe% Fairly safe% Fairly unsafe% Very unsafe Net SafeBase Single Tier average IM average +8415,741+85+82 +1815,634+9+15

23. But a third of residents think crime has risen……. About the same amount of crime A lot less crime A little more crime A lot more crime Thinking about crime in your local area, do you think there is more or less crime than two years ago? Base: All Lancashire County Council residents (12,046); fieldwork dates 29 th September to 19 th December 2009 A little less crime

24. And local networks and newspapers are playing their role % mentions Base: All Lancashire County Council residents who think there is more or less crime than two years ago (5,235); fieldwork dates 29 th September to 19 th December 2008 Why do you think there is more or less crime in your local area? Word of mouth/info from other people Local newspapers Personal experience Relatives’ and/or friends’ experiences News programmes on TV Reports in broadsheet newspapers (e.g. Times, Guardian, Telegraph) Radio programmes Reports in tabloid newspapers (e.g. Sun, Express, Daily Mail) Other Internet/worldwide web

25. ASB is generally lower than Single Tier average % who think the following are a very/ fairly big problem Noisy neighbours or loud parties Teenagers hanging around on streets Rubbish or litter lying around Vandalism, graffiti and other deliberative damage People using or dealing drugs (NI 42) People being drunk or rowdy in public places (NI 41) Abandoned or burnt out cars Base: All valid responses Base 15,891 15,768 15,427 12,777 14,563 15,466 14,266 Single Tier average 48 37 43 36 34 17 9 45

26. ASB: some healthy improvements since 2006/7 % who think the following are a very/ fairly big problem Noisy neighbours or loud parties Teenagers hanging around on streets Rubbish or litter lying around Vandalism, graffiti and other deliberative damage People using or dealing drugs (NI 42) People being drunk or rowdy in public places (NI 41) Abandoned or burnt out cars Base: All valid responses. IM average 33 31 15 45 39 34 8 30 29 12 45 38 30 4 41 27 13 62 48 31 4 % 2008/09% 2006/07

27. Understanding local concerns about crime and ASB (NI 27): Contextual data QHow much would you agree or disagree that the police and other local public services seek people’s views about these issues in your local area? % Agree % Disagree Single Tier average National* Base: All valid responses (15731). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Please note: this question was introduced mid-way through the 2007/08 wave. IM average Lancashire 29 27 26 41 33 31

28. More than average believe you are dealing with local concerns about crime and ASB (NI 21) QAnd how much do you agree or disagree that the police and other public services are successfully dealing with these issues in your local area? Base: All valid responses (15514). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Please note: this question was introduced mid-way through the 2007/08 wave. % Agree % Disagree Single Tier average National*IM average Lancashire 30 27 45 24 26

29. Community cohesion

30. Three quarters agree that people from different backgrounds get on well together in Lancashire (NI 1) Definitely agree Tend to disagree Tend to agree Definitely disagree Q To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together? Net agree score +47 Base: All valid responses (10698) Agree 74%

31. Trend data Comparative data for 2008/09 IM Single Tier average Different backgrounds getting on well (NI 1): Comparative data Q To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together? Base: All valid responses 2008/09 (10698), 2006/07(963). *National figures based on Citizenship Survey 2007/08, face to face survey of 8,804 adults in England, April 07 – March 08 National* IM average % Agree % Disagree 2006/07 2008/09 7574 75 82 2526

32. 74% 26% Disagree Agree Q To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together? Proportion who disagree Age Gender Ethnicity 18-24 25-34 35-44 55-64 Male Female 65+ White BME Tenure Social rented Private rented Owner occupier Base: All valid responses (2,876) 45-54 Lower levels of community cohesion amongst younger age groups and renters

33. Here is a list of a number of everyday situations. In which of these situations, if any, would you say you regularly meet and talk with people of different ethnic origin to you? Community cohesion % mentions Base: All valid responses At local shops At work At restaurants, pubs, cinemas, community centres etc In your neighbourhood On buses and trains At sports or fitness activities At a place of study e.g. school, college or university At a place of worship At a relative’s home At youth clubs Any other places None of these

34. A strong sense of belonging (NI 2) Very strongly Not very strongly Fairly strongly Not at all strongly Q How strongly do you feel you belong to your immediate neighbourhood? Base: All valid responses (15581). Belong 62% % who feel they belong: Lancashire = 62% IM Single Tier = 56% IM average = 58%

35. Strong sense of respect and consideration (NI 23) Not a problem at all A fairly big problem Not a very big problem A very big problem Q In your local area, how much of a problem do you think there is with people not treating each other with respect and consideration? Net agree score - 40 Base: All valid responses (14,897) Problem 30%

36. Trend data Comparative data for 2008/09 % Not a problem % A problem Q In your local area, how much of a problem do you think there is with people not treating each other with respect and consideration? Base: All valid responses 2008/09 (14897), 2006/07 (1524) IM Single Tier average National 2006/072008/09 IM average Enhanced sense of respect since 2006/07 – and higher than the averages 56 70 64 66 50 34 50 36 30 44

37. Neither/nor Definitely agree Tend to disagree Tend to agree Definitely disagree Q To what extent do you agree or disagree that in your local area, parents take enough responsibility for the behaviour of their children? Net agree score -20 Base: All valid responses (15,226) Half disagree, that parents take responsibility for their children (NI 22) Disagree 51% Agree 30%

38. Although this compares well with the average QTo what extent do you agree or disagree that in your local area, parents take enough responsibility for the behaviour of their children? Base: All valid responses (15,226) % Agree % Disagree IM Single Tier average IM average Lancashire 2008/09 30 2829 51 52 51

39. Participation

40. Base: All valid responses IM Single Tier average IM average Lancashire % of residents who have taken part in at least one of any of the activities that affect the local area in last 12 months (local councilor, tenants rep, health board etc) Civic participation (NI 3) is lower than average in Lancashire 13.7 15 14.7

41. % Volunteered for groups, club or organisation within last month. Q Overall, about how often over the last 12 months have you given unpaid help to any group(s), club(s) or organisation(s)? Base: All valid responses. IM Single Tier average IM average Lancashire …..however, regular volunteering (NI 6) is higher than average 24 21.5 22.4

42. Regular volunteering: youngest and social renters do least Q Overall, about how often over the last 12 months have you given unpaid help to any group(s), club(s) or organisation(s)? Do not regularly volunteer Regularly volunteer* Proportion who regularly volunteer Owner occupier Base: All valid responses (14,631). *Regular volunteering is volunteering for group, club or organisation within last month 65+ Social rented Private rented 18-24 25-34 35-44 45-54 55-64 Male Female White BME

43. Local decision-making

44. Few feel they can influence decisions (NI 4) Definitely agree Tend to disagree Tend to agree Definitely disagree QDo you agree or disagree that you can influence decisions affecting your local area? Net agree -43 Base: All valid responses (13,808) Agree 28%

45. Comparative data for 2008/09 Although this is in line with the national picture QDo you agree or disagree that you can influence decisions affecting your local area? 2008/09 National* Base: All valid responses 2008/09 (13808). *National figures based on Citizenship Survey 2007/08, face to face survey of 8,804 adults in England, April 07 – March 08 IM average % Agree % Disagree IM Single Tier average 28 30 38 70 72 70

46. Unable to influence decisions: Subgroup analysis Q Do you agree or disagree that you can influence decisions affecting your local area? Disagree Agree Proportion who disagree Age Gender Ethnicity 25-34 35-44 45-54 55-64 Male Female 65+ White BME Tenure Social rented Private rented Owner occupier Base: All valid responses (13,808) 18-24 28% 72%

47. Yes Depends on issue No QGenerally speaking, would you like to be more involved in the decisions that affect your local area? Base: All valid responses (15732) 1 in 4 residents would like to be more involved % who want to be more involved: Lancs = 27% Single Tier average = 29% IM average = 28%

48. BVPI 2006/07* Trend dataComparative data for 2008/09 % saying they want to get more involved More say they want to be involved and now around the average QGenerally speaking, would you like to be more involved in the decisions that affect your local area? 2008/09 Base: All valid responses. *Note wording for 2006/07 BVPI question ‘… more involved in decisions your Council makes that affect your local area’ IM averageIM Single Tier average 23 27 29 28

49. 31% 24% 27% 38% 27% 23% 32% 18% 28% 30% 29% 33% 28% 61% 12% 27% Yes No QGenerally speaking, would you like to be more involved in the decisions that affect your local area? Proportion who say yes Which residents want to be involved? (similar profile of those who feel least able to participate) Age Gender 18-24 25-34 45-54 55-64 Male Female 65+ Ethnicity White Owner occupier BME Social rented Tenure Private rented Depends on issue Base: All valid responses (15372) 35-44

50. Local Public Services Information

51. Q Overall, how well informed do you feel about local public services? Most do not feel you keep them well informed Very well informed Not very well informed Fairly well informed Not well informed at all Net informed score -26 Base: All valid responses (15,272) 4% 33% 42% 21%

52. Although this in line with the national picture Lancashire Q Overall, how well informed do you feel about local public services? % Informed % Not informed Base: All valid responses IM average IM Single Tier average 37 38 62 63

53. Drivers of Reputation among Local Residents (LGA Reputation Project) Perceived VFM Roads/Street cleaning/liveability Media coverage/mood Direct communication Positive experiences of contact with staff Greatest drivers of overall satisfaction Weaker drivers of overall satisfaction Perceived quality of services overall Two areas we can directly affect locally

54. Q How well informed do you feel about each of the following? % informed 2008/09 % informed 2006/07 How and where to register to vote How your council tax is spent* How you can get more involved in local decision-making *Note: 06/07 question wording was ‘What the Council spends its money on’ Base: All valid responses 2008/09 People feel more informed on spending but less so on how to get involved in decision-making 89% 63% 31% 93% 52% 43%

55. Being informed about key issues/ services Q How well informed do you feel about each of the following? How and where to register to vote How your council tax is spent How you can get involved in local decision-making What standard of service you should expect How well local public services are performing How to complain about local public services Base: All valid responses Base 15,886 15,470 13,459 14,291 14,178 13,778

56. Being informed about key issues/ services Q How well informed do you feel about each of the following? NI 37 - What to do in event of large-scale emergency Overall, how well informed do you feel about local public services Base: All valid responses Base 15,990 15,272

57. Health

58. Self reported health and well being (NI 119) Fair Very good Bad Good Very bad Q How is your health in general? Would you say it is… Base: All valid responses (16038) Net good +69 Good 74%

59. Health and well being (NI 119): Contextual data Lancashire QHow is your health in general? Would you say it is… % Very good/ good % Very bad/ bad National* Base: All valid responses (16038) * National figures based on Health Survey for England 2006 (14,157 adults in England) IM average IM Single Tier average

60. How are you feeling……? Below are some statements about feelings and thoughts. Please tick the box that best describes your experience of each over the last two weeks. Base: All Lancashire County Council residents (14,581); fieldwork dates 29 th September to 19 th December 2008 % None of the time% Rarely% Some of the time% All of the time I’ve been feeling useful I’ve been feeling relaxed I’ve been dealing with problems well I’ve been thinking clearly I’ve been feeling optimistic about the future % Often

61. Views on other public services

62. Most feel they are treated with respect at least some of the time (NI 140) Some of the time All of the time Rarely Most of the time Never Q In the last year would you say that you have been treated with respect and consideration by your local public services? Base: All valid responses (14,239) Treated fairly 71%

63. Social rented Although not all feel that way….. Q In the last year would you say that you have been treated with respect and consideration by your local public services? Rarely/ never All/ most of the time Proportion rarely/ never Age Gender Ethnicity 18-24 25-34 35-44 55-64 Male Female 65+ White BME Tenure Owner occupier Base: All valid responses (14239) 45-54 Private rented 71% 8%

64. Treated with respect and consideration by local public services: Comparative data Lancashire QIn the last year would you say that you have been treated with respect and consideration by your local public services? % All of time/ most of time % Rarely/ never Base: All valid responses (14239) IM average IM Single Tier average 71 69 70 7 8 8

65. Views about local public services Q To what extent do you think that these statements apply to public services in your local area? Base: All valid responses … are working to make the area safer … are working to make the area cleaner & greener … promote interests of local residents … act on concerns of local residents … treat all types of people fairly Net Great deal/ some extent Base +2914,103 +3514,782 -1913,286 -1413,201 +4311,699

66. Views about local public services: Comparator analysis Q To what extent do you think that these statements apply to public services in your local area? Base: All valid responses … are working to make the area safer … are working to make the area cleaner & greener … promote interests of local residents … act on concerns of local residents … treat all types of people fairly Base 14,103 14,782 13,286 13,201 11,699

67. Summing up

68. Conclusions  Satisfaction with local area is slightly higher than average. This is likely to be driven by: – Improved safety perceptions: declines in perceptions of ASB issues (particularly, people using drugs, teenagers hanging around in streets, and litter. –Two most important issues for residents: Crime and Clean Streets have seen some improvements over the last two years. –Good results on community cohesion, and sense of respect, sense of belonging – higher than averages.

69. Recommendations…  So what should our priorities be?  Safety in the community: –Keep up the work on tackling ASB. – Need to enhance perceptions of the police understanding and dealing with concerns of local residents.  Involving residents in decision-making. A key priority is to show to residents that the partners are involving and listening to them –Lower than average feel that they can influence decisions. –Residents also feel less informed on how can get involved in decision….. but more want to get involved

70. Thanks for listening Any questions? gary.welch@ipsos-mori.com