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JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Adams Mark Hotel Dallas, Texas, USA.

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Presentation on theme: "JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Adams Mark Hotel Dallas, Texas, USA."— Presentation transcript:

1 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Adams Mark Hotel Dallas, Texas, USA

2 Virtual Reference Services In Multilingual Environments by Yuhfen Diana Wu San Jose State University San Jose, California 95192-0028

3 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Virtual Reference Services In Multilingual Environments Other presenters: Susan McGlamery Manager at OCLC Alma Ortega University of San Diego

4 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu WWW and Internet Users Diversity of Internet users - 71% non-English users More then 50% are non-English contents Numbers of Internet user are growing daily: about 394 millions in Asia, 308 millions in Europe, 207 millions in the USA, and about 83 millions in Latin America (http://www.internetworldstats.com/top20.htm )

5 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Culture of the Internet Users Instant response Multi-tasking Virtual social community, such as MySpace, YouTube, FaceBook; sharing information in the cyberspace

6 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Expectations from Library Users Instant answer, 24x7 around the clock without geographical limitations Services in the language they are familiar with Resources in the language they are familiar with

7 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Multilingual Virtual Reference Collaborations In the United States QuestionPoint offers English, Spanish, and other languages New York Suffolk Library in English, Spanish and Chinese Multi-national Collaborations Follow the Sun HelpDesk by London School of Economics (UK, Australia, and U.S.A.) Regional in Spain and Portugal

8 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Live Reference Services in Chinese at Suffolk County Library, New York

9 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu SJLibarary Online Catalog in English, Chinese, Spanish, and Vietnamese

10 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Chinese Home Page by Yahoo and Google

11 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Google Language Tools

12 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu ProQuest in Multiple Languages

13 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu OCLC FirstSearch in Multiple Languages

14 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Approaches and Solutions for Multilingual Information Retrieval Dictionary-based Corpus-based Hybrid or knowledge-based Human interactions

15 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Expectations Ease of use for users Outcome to be accurate Real-time retrieval around the clock Cost effectiveness for provider

16 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Technical Difficulties Inter-operability among diverse operating systems and applications Lack of standard in encoding Complexity and irregularity among languages

17 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Google Language Translation

18 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu AltaVista Language Translation

19 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Live Reference Services in Chinese at Suffolk County Library, New York

20 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Live Reference Services in Spanish at San Jose Library via AskNow, California

21 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Support for Localization

22 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Voice over IP

23 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Our Challenges Challenges for virtual reference services in multilingual environments Technical development and supports Staff qualifications and training Quality control and assessment Policies

24 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Two photographs taken in Essaouira, Morocco

25 Resources in all formats and languages VIRTUAL REALITY

26 JCLC, Dallas, Texas, October 11-15 2006, Y. Diana Wu Question & Answers PowerPoint available at http://www.sjsu.edu/~dwu/#presentations Yuhfen Diana Wu Diana.wu@sjsu.edu 408-808-2087


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