1. WASH Enabling Environment Service Delivery Arrangement

2. Session Outline Learning Objectives Context Alignment with WASH BAT and SWA Building Blocks Purpose Group Work WASH EE Support Process Scoring 2

3. Learning Objectives By the end of this session you will be able to Explain the importance of service delivery arrangements to support the WASH EE Describe the framework for supporting service delivery Identify actions and Support Process Steps to strengthen the WASH EE 3

4. Context: WASH EE Framework

5. Context: WASH EE Theory of Change

6. Alignment Between WASHBAT, EE Functions and SWA Building Blocks 6

7. Purpose 7

8. What is a service delivery model? 8 Service Levels to be Provided (e.g., 24 liters/pcpd, quality compliant, within 30 minutes from typical home Service Provider(s) Follow a management model indicating who does what when Policy and Legal Frameworks Norms and standards; roles, rights and responsibilities; funding mechanisms Assessed through: quantity, quality, accessibility, affordability and reliability A SERVICE DELIVERY MODEL PER SUB-SECTOR!!

9. Group Work Based on your experience, answer the following questions in 3 table groups. 1.List the expected outcomes of an effective service delivery arrangement. 2.List the principles required for sector delivery mechanisms. 3.What aspects of service delivery must be addressed? 9

10. WASH EE Support Process 10

11. Support Process Step 1: Agree Who needs to be involved in developing service delivery arrangements? When these stakeholders come together, what will they be discussing? 11

12. Support Process Step 2: Assess Rural Service Delivery Model 12

13. Support Process Step 2: Assess Urban Sanitation Service Delivery Model 13

14. Support Process Step 3: Plan What does a country have to do to plan for its sector service delivery models? 14

15. Support Process Step 4: Invest 15 TARIFFS Source: Financial statements of water companies or public budget reports TAXES Source: Financial statements of water companies or public budget reports TRANSFERS Source: Financial statements of water companies, public budget records, donor funding Include: For drinking water and waste water service providers Water charges Meter charges Connection charges For asset owners and managers: Infrastructure charges Fees from real estate developers Exclude: Taxes collected through water bills and going to the general public Include: All relevant taxes Hidden subsidies (e.g., tax deductions) Exclude: Loans Funds originating from outside the country Include: Donor support Private donations Exclude: Loans Funds originating from inside the country

16. Support Process Step 5: Implement What has UNICEF done in your country to assure that the activities are being carried out? Considerations include…. Ensuring that the funding is available, funding is being used Progress is being made according to plan. 16

17. Support Process Step 6: Monitor and Evaluate Coverage Equity Performance Compliance Sustainability 24

18. Scoring UNICEF Scoring from Asia 18 CountriesA private sector development and partnership program enabled and led by capacitated government program Institutional roles for rural and urban sanitation and water and hygiene clearly defined and operational, and led by capacitated a government agency A national supply chain for sanitation equipment, pit emptying and hygiene services meets rural household needs for availability and price Cambodia Laos Myanmar Papua New Guinee Vietnam Weak / Gaps Moderate Progress Good Progress

19. For more information, please contact David Tsetse, Ph.D. WASH Specialist, Planning Monitoring and Capacity Building Programme Division Tel: 917-265-4663 E-mail: dtsetse@unicef.org © United Nations Children’s Fund June 2016 Cover photo © UNICEF