1. A story about People And Transportation Patrick Vautier Marketing and Innovation Director BIG DATA and PUBLIC TRANSPORT: a powerful approach to improve transportation services and performance. The Case of Casablanca Tramway.

2. Who we are RATP DEV: A major player in public transportation BUSMETRORAILTRAMSERVICES QATAR SWITZERLAND SOUTH AFRICA INDIA SOUTH KOREA FRANCE ITALY ALGERIA CHINA MOROCCO GREAT BRITAIN UNITED STATES BRAZIL SAUDI ARABIA PHILIPPPINES

3. TODAY = IN HOUSE DATA = Business Intelligence 3 STRUCTURED DATA Data warehouse Data Marts Extract, Transform, Load REPORTING, KPI, DATA ANALYTCS OPERATIONS DATA CAPTURE FROM OPERATIONS DOMAINS Transfer and batch treatment Storage in local data warehouse DATA ANALYTICS KPIs DASHBOARDS REPORTING

4. TOMORROW = In House DATA + OUTSIDE DATA + CLOUD COMPUTING SOLUTIONS = Big Data 4 Data LAKE Data sciences Real time action Algorithms Prediction A.I. Vitesse de traitement Volume Variété NON LOCAL STORAGE (cloud) + NOSQL requests + OUT OF THE BOX DATA WEATHER REPORTS SOCIAL NETWORKS COMPLAINT S + REAL TIME + + = New decision processes STRUCTURED DATA (in house data)

5. 5 USUAL DATA REPORTING

6. 6

7. 7 Same analysis using DATA VISUALISATION

8. BIG DATA = New Opportunities to work differently speed and efficiency Rapid responses to questions and queries Immediate insight and agile decision making 8

9. Why in Transportation ? 9 INTERNET OF THINGS CONSTANT INTERCONNECTIVITY AND INTERACTIVITY BETWEEN OPERATION AND CUSTOMER SATISFACTION Need for tests before decision and for fast resolution of potential problems Pre-empting of future issues TODAY TOO MUCH FOCUSED ON REAL TIME SUPERVISION NO RESSOURCES TO REVIEW PAST OPERATIONS VERY LONG PROCESSES TO MODIFY PLANNED SERVICES

10. CASA TRAM a very fruitful pilot case 10

11. The challenges we wanted to raise :  RELEVANCE OF BIG DATA FOR OUR SECTOR ?  USAGE OF ITS FOR OPERATION KNOWLEDGE ?  BIG DATA & OPERATIONS’ PERFORMANCE ?  DATA VISUALISATION AND DECISION MAKING ?  REPORTING / MONITORING ? 11

12. DEVELOPED SOLUTION 12 TRILOGY RATP Dev + Urban Engines Transport expertise + Big Data Power Real time demo : https://demo.urbanengines.com/ue/

13. Resolution of over- occupancy 20% additional free capacity at hyperpeak No additional drivers, kilometres or rolling stock Able to support additional 10% ridership with better comfort 13 USUAL SOLUTIONS DO NOTHING !!!! LESS SPARE PART TRAMS REDUCE MAINTENANCE to have more trams at peak BUY NEW TRAMS CHANGE TIMETABLES (long process ) Benefits

14. Results 14 What’s the PROBLEM ? STOP thinking solutions first Identify the key areas of concerns ? STOP thinking GENERAL to be only FOCUS on the real issues QUICK TESTS to better target AVAILABLE solutions EVALUATION OF IMPACTS before implementation (Finances, HR, delays,…)

15. Conclusion DATA are available but beware of storage and quality BIG DATA + DATAVIZ generate a real new approach for issues management and decisions BIG DATA can truly provide a ‘performance improvement service’ to the operator, the local PTA and the passengers NEW WAY TO WORK “hand in hand” inside organisations (vs.silo-ing) and to partner between operator and PTA (more transparent and rapid) 15

16. RATP Dev Middle East FZE Dubai Airport Free Zone Office 3065. Building 7WA. West Wing Dubai. United Arab Emirates. PO Box 371215 Patrick.vautier@ratpdev.com Stephen.webb@ratpdev.com Thank you Learn more at ratpdev.com A reliable partner committed to your transportation project