1. Skill Development at it’s Best Copyright 2016@Mir.Org MIS BBA & MBA Lecture 123 Overview and Introduction Course Lecturer: Farhan Mir

2. Skill Development at it’s Best Copyright 2016@Mir.Org Lectures 123 Administration Introduction of Instructor Course Introduction Few Words on Articles & Additional Readings Suggestions and criticism about previous semesters Suggestion for future course of action MIS Overview My Website as Online Resource Center (www.themirs.org)

3. Skill Development at it’s Best Copyright 2016@Mir.Org Course Lecturer (Brief Introduction) Farhan Azmat Mir MIMS [Monash University Melbourne] MBA (MIS) [B.Z.U] Gold Medal Some Words regarding my Academic and Professional Life – 13 Years at IMS Academically Administratively Colleges & Students Learning Curve Some Words on the Future – PhD (Management) UMT – Research Papers Service Science Service innovation Knowledge Management

4. Skill Development at it’s Best Copyright 2016@Mir.Org My Introduction: Consultation Method  Best through e-mail address (farhanmir_99@hotmail.com) OR In case of submission of assignment through email (farhanmir_99_pk@yahoo.com)  After/before lectures on lecture day OR Announced Timings in case of Assignments or Reports

5. Skill Development at it’s Best Copyright 2016@Mir.Org My Introduction: Interests Social & Cultural Change Religion History & Art Creativity & New Ideas Sports Personality Development

6. Skill Development at it’s Best Copyright 2016@Mir.Org Instructor Introduction: Projects Mumkin Kar (SRG) IMS Blood Donor Society Career Building Center (CBC) Mirs.Org Skill Development at Its Best Sports Awareness Initiative (SAI) Mumkin Kar https://www.facebook.com/MumkinKar/?fref=ts IMS Blood Donor Society https://www.facebook.com/groups/154817717989517/ Mirs.Org www.themirs.org CBC https://www.facebook.com/Career-Building-Centre-CBC-366296340098218/?fref=ts

7. Skill Development at it’s Best Copyright 2016@Mir.Org Favourite Quotes "Champions aren't made in gyms. Champions are made from something they have deep inside them: A desire, a dream, a vision. They have to have last-minute stamina, they have to be a little faster, they have to have the skill and the will. But the will must be stronger than the skill." - Muhammad Ali

8. Skill Development at it’s Best Copyright 2016@Mir.Org Mirs.Org - Portfolio Soft Skills Presentation & Communication Creativity Motivation Negotiation Time Management Public Speaking Interview & CV Writing Business BSES (Business Studies Essential Skills Basic - 14 skills Advance – 6 skills Distribution Management Technology Management Sales and Promotion Management Research Young Researchers Group (YRG) Seminars on Emerging Research Topics Theory Building Research Methodology Research Software Quantitative Qualitative Professional Project Management Disaster Management Graphic Designing Web Development Others Sports Management Fitness Training Sports Training Getting Close to Golf Event Management Social Entrepreneurship Many More

9. Skill Development at it’s Best Copyright 2016@Mir.Org Business Administration – Scenario and Activity based training sessions in close interaction settings BSES Critical Evaluation Scenario Building Context Judgment & Development Precise and Relevant yet Complete (PRC) Active Discussion Work Attitude

10. Skill Development at it’s Best Copyright 2016@Mir.Org Business Studies Essential Skills-BSES Basic Module – Personality – Presentation – Writing – Computing Advance Module – Critical Evaluation (Advance Writing) – Context Judgment and Creation (Advance Writing & Presentation) – Scenario/Story Telling (Advance Presentation) – Handling Case Studies (Advance Reading and Writing) – Article Reading (Advance Reading) – Article Critique (Advance Writing) – Anti-Plagiarism (Advance Writing)

11. Skill Development at it’s Best Copyright 2016@Mir.Org Course Administration & Requirements

12. Skill Development at it’s Best Copyright 2016@Mir.Org Course Administration Exams and Assessment – Basically 2 exams method Mid & Final 35 Mid 45 Final 20 Sess

13. Skill Development at it’s Best Copyright 2016@Mir.Org Examination I personally believe in “thorough studies” so usually no choices given in the exam Every thing discussed, during the class or given as reading material, could be part of the exams Questions will be formulated in a way to examine both bookish as well as conceptual thinking Other details will be given close to Mid I will try to follow my simple rule that is – “ I’ll be very friendly in the lectures and very strict in the exam hall (believe me no chance of misconduct…)”

14. Skill Development at it’s Best Copyright 2016@Mir.Org Lecture Notes Available from Photostat shop before lectures or preferably one day before the start of new week Usually the lecture material will cover the topics of one week Lecture Notes also now available online on the given website address (www.themirs.org/MIS.html) Lecture Notes will not be in detail format rather these will contain topics of discussion and important announcements regarding assessments. Most Importantly Lecture Notes are just a supporting material and students must not forget to read books for detail and complete understanding (In case of Management as a subject you need to do extensive reading on topics under discussion & look for majority of web sites for practical know how)

15. Skill Development at it’s Best Copyright 2016@Mir.Org Course Administration Sessionals – Written assignments (Small Tasks) (details in coming lectures) Critiques on Articles (a one page summary on an article related to the discussion topic and trends in E-Commerce Idea is to initiate research oriented writing not “cut-copy-paste” – Attendance, Presentations, Quiz & Class Discussion & Participation (as a regular activity) – Volunteer presentations (you must not be that familiar with this kind of stuff but you need to respond to it quickly!) – Sessional’s loot sale – Formal Presentations in groups and if you want to take it one step ahead you could arrange small seminars for other classes (preferably your juniors) on given “Research Topics”

16. Skill Development at it’s Best Copyright 2016@Mir.Org How to get more marks? Requirements – Overall Class Attitude – Things to Avoid (Referencing, Cut-Copy-Paste Culture, Carelessness, leg-pulling) – Things to do (Innovation, Confidence, Work Attitude) – Sense of Maturity and continuous learning

17. Skill Development at it’s Best Copyright 2016@Mir.Org One of the Major Sessional Case Study Presentation – Students in groups of 5-6 will choose an Organization enabled with Information Systems (Preferably a Pakistani Organization) – Written Case should be developed on the given format (A model format will be discussed in upcoming lectures) – Students need to develop a proper case study using the case study development guidelines – Eventually will present their findings in the shape of a Presentation in front of the class or classes on Multimedia – Students need to submit both Hard (Printed) and Soft copies (Computer files) of the Case itself and that of the PowerPoint Presentation – This is day 1 so you can start working now! – I will myself present at least one Case Study well before the presentation schedule so that you people have an idea

18. Skill Development at it’s Best Copyright 2016@Mir.Org Last Year Case Studies Accounting System – WASA Fault Management System – PTCL Inventory Management System – Pakarab Sales Management System – Shalimar Glass Company Examination System – IMS Internet Customer Relation Management System – Mobilink

19. Skill Development at it’s Best Copyright 2016@Mir.Org Course Orientation Basically Theoretical focus & Practical as well Introduction of Concepts and Issues regarding Information Systems (This subject is developed in case study mode: it means that there are lot of case studies) But – The practical orientation will also be also be a major focus of the course (this will include practical demonstration on multimedia) – Lecture notes will include more graphical explanation of things to give more practical orientation about concepts & applications especially the websites – Formal Presentation from Students will also work in this regard – Video or Audio Presentation will also be part of the lectures

20. Skill Development at it’s Best Copyright 2016@Mir.Org Text and References Focus will be on topics rather Chapters of any text Many Text/books are available in market Charles Parker, Thomas Case. (2002). “Management Information Systems: Action & Strategy”. (2 nd Ed). McGraw Hill Book Company Kenneth C. Laudon & Jane P. Laudon (2016). “Management Information Systems: Managing a Digital Firm”.(13 th /14 th Ed). Prentice Hall Company. But Not necessarily every thing is taught from the Text, Students need to broaden their view and consult as many additional references as possible (Preferably available in local market and from the Internet) This time few simple yet important articles also be discussed during the lectures Case Studies are now a definite part of the curriculum

21. Skill Development at it’s Best Copyright 2016@Mir.Org Guidelines for me as an Instructor True Knowledge not stories Class Environment Updated Teaching Methodology Neutral Assessment (Objective) Competency & Skills Learning not Teaching Miscellaneous (Regularity, Consultancy, Support etc)

22. Skill Development at it’s Best Copyright 2016@Mir.Org Expected Outline & Topics Introduction to IS and Its Role in Organizations – Systems – Information System & Digital Economy Systems in the E-Business Context – Types of Systems Management & Decision Making IT Fundamentals Transaction Processing and Reports System Mid Term Exams DSS & Knowledge-Based Systems System Development revised IS Development Methodologies MIS in the Fundamental Areas of Business (Will be covered through case studies) Contemporary Issues & Trends (You will cover it through your research work and Presentations/ Seminars)

23. Skill Development at it’s Best Copyright 2016@Mir.Org (Introduction to IS) The Basics of Information Systems

24. Skill Development at it’s Best Copyright 2016@Mir.Org Introduction to IS What is a System The Historical Background Why IS/MIS? (Goals & Objectives) The scope of MIS The current International status The new trends The challenges and issues Counter Strategies

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28. Skill Development at it’s Best Copyright 2016@Mir.Org Systems A system is made up of a number of parts combined in a particular way to do something useful. We think of the combined parts as a single thing and we give it a name. Wheels, axles, pedals, gears, chain, seat and handlebars are combined to form a single whole we call a bicycle. A bike is a system when all the parts are connected correctly because it allows the rider to move from one place to another more easily.

29. Skill Development at it’s Best Copyright 2016@Mir.Org Systems is therefore… Interrelated Elements that collectively work to achieve a common goal – Physical Elements – Logical constitution – System Environment (internal Vs. external influences) Basic Purpose is “Systematic” – Words like “Arrangements, Coordination” – Objectives of Systems (clear definition, optimization)

30. Skill Development at it’s Best Copyright 2016@Mir.Org What are Information Systems? “An organized combination of people, hardware, software, networks and data resources that collect, transforms, and disseminates information in the organization.” James O’Brien (1998). IS theory is however extremely vast and various classification & definitions are available on MIS

31. Skill Development at it’s Best Copyright 2016@Mir.Org What is an Information System Composed of – Hardware – Software – Data – People – Procedures Purpose – To aid in the operation or management of an organization In the Business context also known as – Management Information System (MIS)

32. Skill Development at it’s Best Copyright 2016@Mir.Org What is an Information System? Input of Data Resources Input of Data Resources Processing Data Processing Data Output of Information Products Output of Information Products Control of System Performance Storage of Data Resources

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35. Skill Development at it’s Best Copyright 2016@Mir.Org Components of Information Systems

36. Skill Development at it’s Best Copyright 2016@Mir.Org IS vs. IT IS stands for Information System – The entire system, including people, procedures, hardware, software, and data IT stands for Information Technology – Can refer to just the hardware and software and possibly the data But often these are treated a synonyms – Especially in the job market – IS Departments & IT Departments may be same thing

37. Skill Development at it’s Best Copyright 2016@Mir.Org Background Operational Efficiency – Computers replacing manual activities – Speed, accuracy, efficiency, capacity Sooner Managers realized that information could be a Key Business Asset – Information initially as a by-product – Data Vs Information – The realization about information potential and the need to manage it for competitive advantage The Early (Past) Information Systems – Slow computing & very expensive – Time consuming system development and information management – Failure Stories

38. Skill Development at it’s Best Copyright 2016@Mir.Org IS Perspectives Operational activities – Automating the daily transactions Management support – Helping the managers in decision making by providing accurate and timely information – Now systems also provide not only the information but intelligent solutions of any given problem KM – Supporting the Knowledge Creation and most importantly Knowledge Sharing among members of the organization Networking and e-activities – Enhancing Communication and Information Sharing by providing a platform and new business activities and ventures through Internet and World Wide Web (e-Commerce)

39. Skill Development at it’s Best Copyright 2016@Mir.Org What a Modern Firm could yield through IS: Goals & Objectives of IS Operational Efficiency Functional Effectiveness Customer Service Product Creation & Enhancement Competitive Advantage Communication and Networking Control & Feedback

40. Skill Development at it’s Best Copyright 2016@Mir.Org Role & Scope of IS Pervasiveness of IS – Distribution, Payroll, Marketing IS (MkIS), Library Systems, Student Enrollment, Inventory, Air Reservation, Artificial Intelligence and Expert System etc. Almost all Business Functional Areas now have IS – Finance, Marketing, Communication, Sales, Customer Support & Service, Manufacturing Management Support (that’s why managers putting lot of Investment in IT/IS) – MIS – Decision Support Knowledge Management Networking – EDI – E-Business Consequences? – Technology, particularly ICT based Technology Everywhere ….. – Managers may be rushing blindly to adopt the most sophisticated technology solutions

41. Skill Development at it’s Best Copyright 2016@Mir.Org INFORMATION SYSTEMS: Three Dimensions ORGANIZATIONSTECHNOLOGY MANAGEMENT INFORMATION SYSTEMS SYSTEMS

42. Skill Development at it’s Best Copyright 2016@Mir.Org Approaches TO Information Systems SOCIOLOGY POLITICAL SCIENCE PSYCHOLOGY COMPUTERSCIENCE OPERATIONSRESEARCH MANAGEMENTSCIENCE MIS TECHNICAL APPROACHES BEHAVIORAL APPROACHES

43. Skill Development at it’s Best Copyright 2016@Mir.Org Socio-Technical Perspective Optimize System Performance: Technology & Organization mutually adjust to one another until Fit is Satisfactory

44. Skill Development at it’s Best Copyright 2016@Mir.Org Complementary Assets: The Right Business Model Investment in Technology is not sufficient alone Need to support it with complementary assets some of these could be in the context of IS: Organizational Culture Efficient Business Processes Decentralization IS/IT Experts – Proper IS Department Management Support Teams ICT Infrastructure Standards Ongoing Training Support

45. Skill Development at it’s Best Copyright 2016@Mir.Org The Rise of the New Economy IS enabling the Emergence of Digital Firms & Digital Economy

46. Skill Development at it’s Best Copyright 2016@Mir.Org Digital Firm: Organization where nearly all significant business processes and relationships with customers, suppliers, and employees are digitally enabled, and key corporate assets are managed through digital means Internal processes (IS & Intranet) External Processes (E-Commerce & Extranet)

47. Skill Development at it’s Best Copyright 2016@Mir.Org The Digital Revolution In the Digital Revolution the economy is based on digital technologies including: – Digital communication networks – Computers – Software – Other related information technologies Also called: – Internet economy – New economy – Web economy The Scope of Traditional Systems?????

48. Skill Development at it’s Best Copyright 2016@Mir.Org The Digital Revolution and the Role of IS The global platform includes these characteristics – A vast array of digitizable products – Consumers and firms conduct financial transactions digitally – Microprocessors and networking capabilities embedded in physical goods

49. Skill Development at it’s Best Copyright 2016@Mir.Org The Digital Revolution and the Role of IS This convergence enables all types of information (data, audio, video, etc.) to be stored, processed, and transmitted over networks to many destinations worldwide Web-based IS are accelerating the digital revolution by providing competitive advantage to organizations

50. Skill Development at it’s Best Copyright 2016@Mir.Org Transformation of Organizations: IS a Facilitator Flattening (Need for Agility) Decentralization (More focus on Behavioral Approaches) Flexibility and Improved Decision Making Location Independence (Globalization Pressures) Low Transaction Cost Empowerment (Employee needs to respond quickly) Collaborative Work (More teams are emerging) Overall Performance (Effectiveness) Competitive Advantage

51. Skill Development at it’s Best Copyright 2016@Mir.Org Information Systems Conclusion International Environment, Latest Trends & Management Issues

52. Skill Development at it’s Best Copyright 2016@Mir.Org Conclusion: Information Systems Model System Hardware Software Databases Networks Information Collected, Processed, Stored, Displayed/ Printed Transmitted IS Personnel Users Knowledge Management Decision Support Alliances & E-Business Data Processing Database Management Model by Farhan Mir Standards/ Procedures AI & Expert Systems

53. Skill Development at it’s Best Copyright 2016@Mir.Org Current International Environment Last Decade (Heavy Investment in IT/IS) Success & Failure Stories – Our local Industry is gradually adopting the technology IS a normal life necessity – Banks (ATM) – Communication & Entertainment – Government Essentials (Registration, civil administration) Pakistani Scenario – NADRA (IS/IT Hub) – Textile Industry – Telecommunication – Education – Online Selling and Auctions – Media and Entertainment – IT and IS Support Service Providers – IT Development Companies

54. Skill Development at it’s Best Copyright 2016@Mir.Org Emerging Themes in IS Cloud Computing Big Data Mobile Platforms Social Business / Web 2/Web 3 E-ServicesTele-Work Value Co- Creation

55. Skill Development at it’s Best Copyright 2016@Mir.Org Contemporary Issues IS Theory seems to be still in evolution People/Management a trouble area (Lack of understanding and resistance) Keeping yourself updated (choice of technologies) Investment Analysis for IS Interaction between IT and other functional areas Career Development For us as Academic participants (Teachers & Students) – Controversial area of study (Hype another factor) – Still the most demanded course in field of IT Have a look at some debates: – http://www.csc.com/features/2001/21.shtml – http://www.csc.com/features/2002/22.shtml CEOs from mars and CIOs from pluto

56. Skill Development at it’s Best Copyright 2016@Mir.Org Counter Strategies Circumstances change from situation to situation and organization to organization so you cannot follow blindly Continuous search for better IS options Knowledge about IS issues is more crucial than having the latest technology Recommendations – Analysis of the IS decisions will require same care and deep thinking as done for other business and functional problems/situations or decisions – Project Management (perhaps the best method)

57. Skill Development at it’s Best Copyright 2016@Mir.Org References Charles Parker, Thomas Case. (2002). “Management Information Systems: Action & Strategy”. (2 nd Ed). Kenneth C. Laudon & Jane P. Laudon (2015). “Management Information Systems: Managing a Digital Firm”.(13 th Ed) James O’Brien. (1998). “Introduction to Information Systems: A Networked Enterprise Perspective”. (2 nd Ed). Chris Woodward (2001), CSC Research Services. Creating Information Systems Harmony (http://www.csc.com/features/2001/21.shtml) CSC Research Services. CEOs are from Mars, CIOs are from Pluto (http://www.csc.com/features/2002/22.shtml)