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SSMED and SOA: Service Science, Management, Engineering and Design and Service Oriented Architecture David Ing IBM Canada Ltd. and the Helsinki University.

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Presentation on theme: "SSMED and SOA: Service Science, Management, Engineering and Design and Service Oriented Architecture David Ing IBM Canada Ltd. and the Helsinki University."— Presentation transcript:

1 SSMED and SOA: Service Science, Management, Engineering and Design and Service Oriented Architecture David Ing IBM Canada Ltd. and the Helsinki University of Technology October 30, 2008, at CASCON Toronto This document was created in Lotus Symphony Presentations, and is clearer when viewed as a Screen Show

2 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop2 Agenda

3 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop3 Uday M. Apte, Uday S. Karmarkar and Hiranya K Nath, “Information Services in the US Economy: Value, Jobs and Management”, Business and Information Technologies (BIT) Project, Anderson School of Management at UCLA, June 2007

4 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop4 OECD Science, Technology and Industry Scoreboard 2007: Innovation and Performance in the Global Economy, p. 206, available from oecd.org.

5 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop5 OECD Science, Technology and Industry Scoreboard 2007: Innovation and Performance in the Global Economy, p. 206, available from oecd.org.

6 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop6 Consider three businesses impacted by ICT capital

7 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop7 W.B. Aspray and B. O. Williams 1994. Arming American scientists: NSF and the provision of scientific computing facilities for universities, 1950-1973. IEEE Annals of the History of Computing, 16 (4), 60-74.

8 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop8 Agenda

9 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop9 SSMED studies service systems; SOA is a style

10 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop10 Basic questions in SSMED Reference: Jim Spohrer and Stephen K. Kwan, “Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline – Outline and Reference”, International Journal of Information Systems in the Service Sector, forthcoming ? ? ? ?

11 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop11 Develop T-shaped professionals along 4 resource types Source: IfM and IBM 2008.

12 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop12 Agenda

13 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop13 Knowledge of service systems benefits from disciplines (page 1 of 3) Source: IfM and IBM. (2008). Succeeding through Service Innovation: A Service Perspective for Education, Research, Business and Government. University of Cambridge Institute for Manufacturing, available at http://www.ifm.eng.cam.ac.uk/ssme/ http://www.ifm.eng.cam.ac.uk/ssme/

14 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop14 Knowledge of service systems benefits from disciplines (page 2 of 3) Source: IfM and IBM. (2008). Succeeding through Service Innovation: A Service Perspective for Education, Research, Business and Government. University of Cambridge Institute for Manufacturing, available at http://www.ifm.eng.cam.ac.uk/ssme/ http://www.ifm.eng.cam.ac.uk/ssme/

15 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop15 Knowledge of service systems benefits from disciplines (page 3 of 3) Source: IfM and IBM. (2008). Succeeding through Service Innovation: A Service Perspective for Education, Research, Business and Government. University of Cambridge Institute for Manufacturing, available at http://www.ifm.eng.cam.ac.uk/ssme/ http://www.ifm.eng.cam.ac.uk/ssme/

16 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop16 Agenda

17 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop17 Recommendations for education １． Enable graduates from various disciplines to become T-shaped professionals, who are adaptive innovators with a service mindset and can make early contributions to the service-driven economy. ２． Promote SSME education programmes and qualifications as a way of developing a service mindset, in conjunction with industry recognition and recruitment of SSME qualified graduates. ３． Develop a modular template-based SSME curriculum in higher education, add new materials and refinements as research develops over time, and then extend to all levels of education. ４． Explore new teaching methods for SSME related education. Source: IfM and IBM. (2008). Succeeding through Service Innovation: A Service Perspective for Education, Research, Business and Government. University of Cambridge Institute for Manufacturing, available at http://www.ifm.eng.cam.ac.uk/ssme/ http://www.ifm.eng.cam.ac.uk/ssme/

18 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop18 Recommendations for research １． Develop an inclusive interdisciplinary and intercultural approach to service research. ２． Build bridges between disciplines through grand research challenges. ３． Establish service system and value proposition as foundational concepts. ４． Work with practitioners to create data sets to better understand the nature and behaviour of service systems. ５． Create modelling and simulations tools for service systems. Source: IfM and IBM. (2008). Succeeding through Service Innovation: A Service Perspective for Education, Research, Business and Government. University of Cambridge Institute for Manufacturing, available at http://www.ifm.eng.cam.ac.uk/ssme/ http://www.ifm.eng.cam.ac.uk/ssme/

19 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop19 Recommendations for business １． Establish employment policies and career paths for T-shaped professionals. ２． Review existing approaches to service innovation and provide grand challenges for service systems research. ３． Provide funding for service systems research. ４． Develop appropriate organisational arrangements to enhance industry-academic collaboration. ５． Work with stakeholders to include sustainability measures and create actionable service innovation roadmaps. Source: IfM and IBM. (2008). Succeeding through Service Innovation: A Service Perspective for Education, Research, Business and Government. University of Cambridge Institute for Manufacturing, available at http://www.ifm.eng.cam.ac.uk/ssme/ http://www.ifm.eng.cam.ac.uk/ssme/

20 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop20 Recommendations for government １． Promote service innovation for all parts of the economy and provide funding for SSME education and research. ２． Demonstrate the value of Service Science to government agencies, and thereby create methods, data sets, and tools to inform and challenge current education and research support. ３． Develop relevant measurements and reliable data on knowledge-intensive service activities across sectors to underpin leading practice for service innovation. ４． Make government service systems more comprehensive and citizen-responsive. ５． Encourage public hearings, workshops, briefings with other stakeholders to develop service innovation roadmaps. Source: IfM and IBM. (2008). Succeeding through Service Innovation: A Service Perspective for Education, Research, Business and Government. University of Cambridge Institute for Manufacturing, available at http://www.ifm.eng.cam.ac.uk/ssme/ http://www.ifm.eng.cam.ac.uk/ssme/

21 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop21 Agenda

22 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop22 Entry points 8 scenarios lead to 5 entry points – 3 business-focused and 2 IT-focused Reference: https://www.ibm.com/developerworks/webservices/newton/

23 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop23 A challenge

24 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop24 A challenge: transition (or transformation)

25 © 2008 David Ing October 30, 2008SSMED and SOA: Cascon Toronto workshop25 http://coevolving.com

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