1. © 2009 IBM Corporation IBM Configurator for e-business (e-config) Training Module 2 – Services Bill Luken – Global Client Value 02 February 2011

2. © 2009 IBM Corporation e-config Training – Module 2 This is the second module in a series of modules that are being developed to help our IBM and Business Partner sales teams learn about the basic workings of the IBM Configurator for e-business, also called e-config. This module is designed to help you better understand IBM Services and how to configure Services with POWER7 systems. The following modules will be more technical in nature and will show the user how to configure some of the server/software/services products and solutions. 2

3. © 2009 IBM Corporation e-config Training – Services for IBM Power Systems  IBM offers a comprehensive portfolio of services capabilities and technical expertise, some examples –Server Optimization and Integration Services –Server product services for Power Systems –Software Support Services  Related services for Power Systems –Management and maintenance –Optimization –Resiliency 3 http://www-935.ibm.com/services/us/index.wss/itservice/imc/a1030883

4. © 2009 IBM Corporation e-config Training – Server Product Services for Power Systems  IBM Server Product Services for Power Systems servers can hasten server implementation while potentially reducing disruptions and risks to ongoing operations –Implementation Services AIX 7 PowerVM Power Systems BladeCenter POWER Blades IBM Systems Director –Migration Services AIX 7 Power Systems System p and LPAR 4 http://www-935.ibm.com/services/us/index.wss/offerfamily/gts/a1027712

5. © 2009 IBM Corporation e-config Training – Managed Technical Support for Power Systems  IBM Managed Support Services - managed technical support provides support for both the hardware and software components throughout your IT environment, with a single focal point and a single contract for all your technical support needs 5 http://www-935.ibm.com/services/us/index.wss/offering/its/a1025991

6. © 2009 IBM Corporation e-config Training – Global Settings Services  After launching e-config and starting an initial order, the Global Settings pop-up window will display. From here select the ‘Services’ tab. Some selections are set by default, you can select and deselect as you prefer. There is also a selection to ‘Remember these settings for new configurations’  These are the Services that you will have available to customize when building a POWER system, and will vary based off of the server or product 6

7. © 2009 IBM Corporation e-config Training – Services Settings  After setting your selections under Global Settings Wizard and selecting ok, you will now have the ability to choose a system or product to configure –Hardware, Software, Peripherals, Services, ISS Security  You could launch back into Global Settings Wizard, see bottom left of screen  There is also a Wizard selection for ‘Total Configuration Services Options’, which allows you to set the contract terms 7

8. © 2009 IBM Corporation e-config Training – Services Configuration  In this example I chose the POWER7 System Model 770(9117-MMB) –Remember the Services will vary by System and Product  You now have the ability to launch the Wizard for all the services available for the Model 770 –Implementation Service Products –Software Support Services –Optional Warranty and Maintenance Services –Software Maintenance Renewal Services –Installation, Migration and Planning Services –ITS Service Product Lines Products 8