1. HUIT SLTApril 28, 20169:00amSmith 561 Harvard Phone Telephone Replacement Program Service Demonstration

2. Program Overview Harvard Phone will replace Harvard’s legacy telephony service and provide modern, flexible, easy- to-use, communications tools with self service portals and support for mobility 2 Harvard Phone @24,000 admin/faculty phones Student, fax, emergency, elevator, call center lines remain on legacy service Voice-Over-IP cloud based Verizon offering, powered by Cisco Implementation & Training services Focus on communications and outreach Program Scope Desk phones, soft phones, cell phones Support for BYOP Desktop video and Web conferencing (phase II) End user & Admin self service portals Services Offered Reduce legacy infrastructure & lines Offer simple service packages Empower schools and users w/self- service tools Simplify provisioning & billing models University cost savings over time Goals & Objectives

3. What’s New Desk Sets fit our work styles today Soft phone support for mobility Self-service portal customize your experience What Stays the Same Your Telephone Number Harvard Dial Plan 3 Harvard Phone

4. Desk Sets phone.harvard.edu

5. Desk Set Options Basic Service Bundle Cisco 3905 Desk Set  Single line set  Speakerphone  10/100Mbps data interface Office Service Bundle Cisco 7841 Desk Set  Multi-line set (4)  Speakerphone & Directory  GigE data interface  Speed Dials  Includes Soft Phone (Jabber) 5 Harvard Phone 3905 Desk Set 7841 Desk Set

6. Desk Set Options - Specialized Call Coverage Bundle Cisco 8851 Desk Set w/Side Car(s)  Admin coverage up to 41 lines  Speakerphone & Directory  GigE data interface  Includes Soft Phone (Jabber) Conference Room Bundle Cisco 8831 Conference Set  For larger conference rooms  Distributed microphones  High Quality speaker 6 Harvard Phone 8851 Desk Set 8831 Conference Set

7. Harvard Phone Jabber Soft Phone phone.harvard.edu

8. What is Jabber? Soft phone Incoming and outgoing calls from your Harvard telephone #; uses the Harvard dial plan and Harvard directory Client app For laptops, iPads, smartphones Desktop video & chat Simple visual and textual communications Supports SIP URI dialing (call using SIP addresses- email format) 8 Harvard Phone

9. Getting Started with Jabber Requires Office or Jabber-Only Service Bundle Download the app from iTunes, Play Store or phone.harvard.eduphone.harvard.edu Login using HarvardKey Be sure to claim your HarvardKey http://iam.harvard.edu/harvardkey http://iam.harvard.edu/harvardkey Customize your settings Add contacts, photo, default behaviors 9 Harvard Phone

10. Headsets or adjunct devices are recommended for use w/Jabber – See phone.harvard.edu for a list of devices; order through GovConnect/HCOMphone.harvard.edu Jabber over Wi-Fi and Cellular Data – Jabber uses the data network for voice calls – Jabber use over carrier Cellular Data plans increases data usage and may increase data costs – We recommend using Jabber over Wi-Fi networks where available – Performance and quality of Jabber calls over Wi-Fi and Cellular Data networks vary Emergency dialing is not supported on Jabber clients – Do not dial 911 from Jabber Soft Phone 10 Jabber Soft Phone Use Harvard Phone

11. Getting Started – Logging in – Status/Availability – Menu & Customizing Options Let’s communicate – Contacts and Chat – Voice Calls – Voicemail 11 Jabber Demonstration Harvard Phone

12. End User Self-Service Portal phone.harvard.edu/selfservice

13. What is the Self-service Portal? Web-based end user portal: phone.harvard.edu/selfservicephone.harvard.edu/selfservice Available with all Harvard Phone Service Bundles for end user initiated feature changes Most Commonly used to: Reset Voicemail PIN, call forward calls, set speed dials and simultaneous ring 13 Harvard Phone

14. Getting Started with the Self-Service Portal Supported on all browsers phone.harvard.edu/selfservicephone.harvard.edu/selfservice from Harvard Campus networks (office or Wi-Fi), or non- Harvard campus networks via VPN Login using HarvardKey Be sure to claim your HarvardKey http://iam.harvard.edu/harvardkey http://iam.harvard.edu/harvardkey Self-Care Portal is for personal use Per University Security policy please do not share login credentials 14 Harvard Phone

15. Getting Started – Logging in – Menus Options and Capabilities – My Information – Change VoiceMail PIN – Call Forwarding – Speed Dials – Simultaneous Ring 19 Self-Care Portal Demonstration Harvard Phone phone.harvard.edu/selfservice

16. Harvard Phone Appendix: Additional Information Thank you ! phone.harvard.edu

17. Harvard Phone Primary Service Bundles* Harvard Phone Package User RequirementsSample Use CaseService Device TypeRate/Mo.* BasicPublic space or areas with very basic telephony needs. Speakerphone included. Open areas, hallways, small conference rooms, labs. Cisco 3905$ 24.50 OfficeUsers with moderate to high telephony needs. Choice of desk phone and/or softphone client on multiple devices (iPad, laptop, smartphone). Desk phone option supports 4 directory #’s and GigE interface. Support for Single Number Reach (SNR) & BYOP. Faculty or staff office worker; mobile or international office worker; small conference rooms; BYOP. Cisco 7841 and Jabber Soft client $ 28.00 Office – Soft Phone Only Users who choose to forgo a desk phone and use the soft phone (jabber) client only. Available on multiple devices (laptop, ipad, smartphone). Staff or office worker with more mobile needs or non- traditional work styles, international or work at home user; BYOP. Soft Client$ 27.50 * There are other “specialized” service bundles to accommodate other use cases shown on the next slide ** Note: Call Center rates, separate from Harvard Phone, are under rate review ** Message Me service will be billed separately, per tub, as an FTE based annual “assessment fee” Bundled ratesFY ‘17 Centrex RatesFY ‘ 20 Centrex Rates (reflects new COMA rates) Analog$27.86 $30.85 ISDN$53.59 $64.33 Legacy Centrex phone rates (rates include bundled usage for comparison purposes to Harvard Phone) Harvard Phone 17

18. Harvard Phone Specialized Service Bundles Harvard Phone Package User RequirementsSample Use CaseService Device TypeRate /Mo. Call CoverageAdministrator who manages and covers phone functions for many users in his/her department. One sidecar has support for up to 23 directory numbers. An additional sidecar expands to 41 numbers. Voicemail, SNR and soft phone are included. GigE desktop interface. Power brick recommended. Administrator covering and managing phone service for up to 41 other people. Cisco 8851 w/ sidecar(s)$ 31.50 Conference RoomLarger conference rooms with interactive needs; high quality speaker phone and option for distributed microphones. Power brick recommended. Conference roomsCisco 8831$ 34.75 Call Center (CIC), Elevator, alarm, panic button, postage meter, blue light, fax student lines, emergency, battery operated phones Services that are exempt from Harvard Phone service at this time. These may potentially shrink over time. These services will be re- evaluated at a future time. NoneThese service types will stay on analog legacy Centrex. Harvard Phone 18

19. 19 Harvard Phone Set Costs Net new purchases (vendor prices negotiated for 3 years) Shipping costs not included 3905 $ 40 set purchase $ 16 optional power brick 7841 $ 146 set purchase $ 22 optional power brick $ 30 optional wall mount kit $ 238 set purchase $ 196 per optional expansion module $ 30 power brick (required) 8851 8831 $ 558 set purchase $ 140 wired microphone kit $ 22 optional power brick Peripheral equipment such as headsets not included in set rates and are the responsibility of the customer if required Harvard Phone